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When you're marketing AI capabilities embedded into an existing enterprise platform, how do you avoid positioning that makes existing customers feel their workflows are suddenly broken rather than better?

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1 Answers
  1. Nicole Smayling
    Nicole Smayling

    Salesforce Product Marketing Director | AI, Data & Apps Portfolio • Tue

    Customers built their tech stack over time to hit specific goals, with tools they already trust. So before you position anything, understand what your customer's goal actually is and what "good" looks like to them. Once you know that, you can position AI as a natural, gradual step towards their goal as opposed to a rip and replace. A few grounding principles: 1. Building on what's already thereNo one wants a more complicated system. Prove that adding AI leads to a better outcome without asking t ...Read More

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