
Saad Farooq
Director of Revenue Operations / Customer Care, DigitalOcean
Content

Saad Farooq
DigitalOcean Director of Revenue Operations / Customer Care • January 5
Depends on what parts of the organization your RevOps team Support. When you hire internally from the teams that you want to Support, these people can help you realize problems that your team needs to solve before someone else has to ask for them. If I wanted to go on to join the RevOps team, I'd......Read More
1037 Views

Saad Farooq
DigitalOcean Director of Revenue Operations / Customer Care • January 5
Any tool that allows you to analyze large sets of data. When dealing with hundreds of millions in revenue, and hundreds of thousands of customers, data is your only true guide and best friend. You can 10x your potential as a RevOps leader as you become better at being able to analyze large set......Read More
670 Views

Saad Farooq
DigitalOcean Director of Revenue Operations / Customer Care • January 4
There are a variety of ways that revenue operations teams can communicate updates and activities to the rest of the company. Some potential options could include: 1. Regular meetings: Scheduling regular meetings with relevant teams and stakeholders can be an effective way to share updates a......Read More
666 Views

Saad Farooq
DigitalOcean Director of Revenue Operations / Customer Care • January 5
Start with identifying what parts of the organization your RevOps team will be supporting. Then find the resources in each of these teams you will be supporting to either become your stakeholders and partners or if you do have the option to hire, bring them into your org. When you hire internally......Read More
654 Views

Saad Farooq
DigitalOcean Director of Revenue Operations / Customer Care • January 4
Scaling a revenue operations team beyond the first revenue operations manager can be a complex process, as it involves balancing the needs of the team with the goals and constraints of the business. Here are a few tips that may be helpful as you scale your revenue operations team: 1. Define cle......Read More
651 Views

Saad Farooq
DigitalOcean Director of Revenue Operations / Customer Care • January 4
As a company scales and grows, the skills and expertise needed in the team may evolve and change. When looking to hire additional team members, it can be helpful to consider a variety of skills and experiences that complement and differ from those of your current team. Some skills and experience......Read More
635 Views

Saad Farooq
DigitalOcean Director of Revenue Operations / Customer Care • January 5
For me, at any organization and in any role, the most important alignment is the one with the overall Organization's goals. The strategy should be dynamic and it should continue to evolve. The tasks your team performs on day to day will change as your strategy evolves. However, it is importan......Read More
621 Views

Saad Farooq
DigitalOcean Director of Revenue Operations / Customer Care • January 4
When expanding a revenue operations team from one to multiple people, it can be helpful to establish a set of key processes to ensure that the team is able to operate efficiently and effectively. Some potential processes to consider could include: 1. Task management: Setting up a system for man......Read More
618 Views

Saad Farooq
DigitalOcean Director of Revenue Operations / Customer Care • January 5
My preference is to hire internally from Support roles. It can be Customer Service, Analysts in Operations, Data teams or coordinators, and ICs and Proj / Program office. Cross-functional collaboration is a very important skill required in any RevOps role, and if you have served one or more parts......Read More
598 Views

Saad Farooq
DigitalOcean Director of Revenue Operations / Customer Care • January 5
I have seen it done the other way around even in my own case. I started with Content & marketing before I went to Business Development and eventually landed in Support and Success. Now as a RevOps leader, I understand each of these functions enough to support operations in each of these teams. So......Read More
574 Views
Credentials & Highlights
Director of Revenue Operations / Customer Care at DigitalOcean
Revenue Operations AMA Contributor
Knows About Customer Success Operations, Customer Success / Revenue Ops Alignment, Establishing t......more