Saad Farooq

Director of Revenue Operations / Customer Care, DigitalOcean

Content

What's a typical revenue operations career path?

Saad Farooq

DigitalOcean Director of Revenue Operations / Customer Care • January 4

Depends on what parts of the organization your RevOps team Support. When you hire internally from the teams that you want to Support, these people can help you realize problems that your team needs to solve before someone else has to ask for them. If I wanted to go on to join the RevOps team, I'd......Read More

2159 Views

How do you communicate revenue operations updates and activities to the rest of the company?

Saad Farooq

DigitalOcean Director of Revenue Operations / Customer Care • January 4

There are a variety of ways that revenue operations teams can communicate updates and activities to the rest of the company. Some potential options could include: 1. Regular meetings: Scheduling regular meetings with relevant teams and stakeholders can be an effective way to share updates a......Read More

1056 Views

What skills do you look for as you scale the team, that might complement or differ from the skills required for your first hire?

Saad Farooq

DigitalOcean Director of Revenue Operations / Customer Care • January 4

As a company scales and grows, the skills and expertise needed in the team may evolve and change. When looking to hire additional team members, it can be helpful to consider a variety of skills and experiences that complement and differ from those of your current team. Some skills and experience......Read More

979 Views

How do you maintain alignment on your own revops team as you scale?

Saad Farooq

DigitalOcean Director of Revenue Operations / Customer Care • January 4

For me, at any organization and in any role, the most important alignment is the one with the overall Organization's goals. The strategy should be dynamic and it should continue to evolve. The tasks your team performs on day to day will change as your strategy evolves. However, it is importan......Read More

968 Views

How do you think about the right amount of ramp time for new hires on your revenue operations team when trying to balance urgent needs?

Saad Farooq

DigitalOcean Director of Revenue Operations / Customer Care • January 4

My preference is to hire internally from Support roles. It can be Customer Service, Analysts in Operations, Data teams or coordinators, and ICs and Proj / Program office. Cross-functional collaboration is a very important skill required in any RevOps role, and if you have served one or more parts......Read More

947 Views

What are the key processes you'd set up when expanding the revenue operations team from 1 to multiple people?

Saad Farooq

DigitalOcean Director of Revenue Operations / Customer Care • January 4

When expanding a revenue operations team from one to multiple people, it can be helpful to establish a set of key processes to ensure that the team is able to operate efficiently and effectively. Some potential processes to consider could include: 1. Task management: Setting up a system for man......Read More

926 Views

As a RevOps leader, what is the tool you can't live without?

Saad Farooq

DigitalOcean Director of Revenue Operations / Customer Care • January 4

Any tool that allows you to analyze large sets of data. When dealing with hundreds of millions in revenue, and hundreds of thousands of customers, data is your only true guide and best friend. You can 10x your potential as a RevOps leader as you become better at being able to analyze large set......Read More

906 Views

When do you start to go from generalists to specialists on a revenue operations team to support stakeholders in marketing, sales and customer success?

Saad Farooq

DigitalOcean Director of Revenue Operations / Customer Care • January 4

I have seen it done the other way around even in my own case. I started with Content & marketing before I went to Business Development and eventually landed in Support and Success. Now as a RevOps leader, I understand each of these functions enough to support operations in each of these teams. So......Read More

904 Views

What advice would you give to someone tasked with establishing revenue operations function in an existing business structure?

Saad Farooq

DigitalOcean Director of Revenue Operations / Customer Care • January 4

Start with identifying what parts of the organization your RevOps team will be supporting. Then find the resources in each of these teams you will be supporting to either become your stakeholders and partners or if you do have the option to hire, bring them into your org. When you hire internally......Read More

814 Views

What's the most effective way to scale a revenue operations team beyond the first revenue operations manager?

Saad Farooq

DigitalOcean Director of Revenue Operations / Customer Care • January 4

Scaling a revenue operations team beyond the first revenue operations manager can be a complex process, as it involves balancing the needs of the team with the goals and constraints of the business. Here are a few tips that may be helpful as you scale your revenue operations team: 1. Define cle......Read More