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Saad Farooq

Saad FarooqShare

Director of Revenue Operations / Customer Care, DigitalOcean
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Saad Farooq
Director of Revenue Operations / Customer Care at DigitalOcean January 5
Depends on what parts of the organization your RevOps team Support. When you hire internally from the teams that you want to Support, these people can help you realize...Read More
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Saad Farooq
Director of Revenue Operations / Customer Care at DigitalOcean January 4
As a company scales and grows, the skills and expertise needed in the team may evolve and change. When looking to hire additional team members, it can be helpful to co...Read More
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Saad Farooq
Director of Revenue Operations / Customer Care at DigitalOcean January 5
Start with identifying what parts of the organization your RevOps team will be supporting. Then find the resources in each of these teams you will be supporting to eit...Read More
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Saad Farooq
Director of Revenue Operations / Customer Care at DigitalOcean January 4
When expanding a revenue operations team from one to multiple people, it can be helpful to establish a set of key processes to ensure that the team is able to operate ...Read More
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Saad Farooq
Director of Revenue Operations / Customer Care at DigitalOcean January 4
There are a variety of ways that revenue operations teams can communicate updates and activities to the rest of the company. Some potential options could include: Regu...Read More
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Saad Farooq
Director of Revenue Operations / Customer Care at DigitalOcean January 5
Any tool that allows you to analyze large sets of data. When dealing with hundreds of millions in revenue, and hundreds of thousands of customers, data is your only tr...Read More
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Saad Farooq
Director of Revenue Operations / Customer Care at DigitalOcean January 4
Scaling a revenue operations team beyond the first revenue operations manager can be a complex process, as it involves balancing the needs of the team with the goals a...Read More
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Saad Farooq
Director of Revenue Operations / Customer Care at DigitalOcean January 5
For me, at any organization and in any role, the most important alignment is the one with the overall Organization's goals.  The strategy should be dynamic and it shou...Read More
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Saad Farooq
Director of Revenue Operations / Customer Care at DigitalOcean January 5
My preference is to hire internally from Support roles. It can be Customer Service, Analysts in Operations, Data teams or coordinators, and ICs and Proj / Program offi...Read More
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Saad Farooq
Director of Revenue Operations / Customer Care at DigitalOcean January 5
I have seen it done the other way around even in my own case. I started with Content & marketing before I went to Business Development and eventually landed in Support...Read More
Credentials & Highlights
Director of Revenue Operations / Customer Care at DigitalOcean
Revenue Operations AMA Contributor
Top 10 Revenue Operations Contributor
Knows About Customer Success Operations, Customer Success / Revenue Ops Alignment, Establishing t...more