Content
DigitalOcean Director of Revenue Operations / Customer Care • 3y
Depends on what parts of the organization your RevOps team Support. When you hire internally from the teams that you want to Support, these people can help you realize pr...
4258 Views
DigitalOcean Director of Revenue Operations / Customer Care • 3y
As a company scales and grows, the skills and expertise needed in the team may evolve and change. When looking to hire additional team members, it can be helpful to consi...
2192 Views
DigitalOcean Director of Revenue Operations / Customer Care • 3y
There are a variety of ways that revenue operations teams can communicate updates and activities to the rest of the company. Some potential options could include: Regula...
1973 Views
DigitalOcean Director of Revenue Operations / Customer Care • 3y
Any tool that allows you to analyze large sets of data. When dealing with hundreds of millions in revenue, and hundreds of thousands of customers, data is your only true...
1920 Views
DigitalOcean Director of Revenue Operations / Customer Care • 3y
For me, at any organization and in any role, the most important alignment is the one with the overall Organization's goals. The strategy should be dynamic and it should...
1762 Views
DigitalOcean Director of Revenue Operations / Customer Care • 3y
When expanding a revenue operations team from one to multiple people, it can be helpful to establish a set of key processes to ensure that the team is able to operate eff...
1702 Views
DigitalOcean Director of Revenue Operations / Customer Care • 3y
My preference is to hire internally from Support roles. It can be Customer Service, Analysts in Operations, Data teams or coordinators, and ICs and Proj / Program office....
1650 Views
DigitalOcean Director of Revenue Operations / Customer Care • 3y
I have seen it done the other way around even in my own case. I started with Content & marketing before I went to Business Development and eventually landed in Suppor...
1548 Views
DigitalOcean Director of Revenue Operations / Customer Care • 3y
Scaling a revenue operations team beyond the first revenue operations manager can be a complex process, as it involves balancing the needs of the team with the goals and ...
1381 Views
DigitalOcean Director of Revenue Operations / Customer Care • 3y
Start with identifying what parts of the organization your RevOps team will be supporting. Then find the resources in each of these teams you will be supporting to either...
1288 Views
Credentials & Highlights
Director of Revenue Operations / Customer Care at DigitalOcean
Revenue Operations AMA Contributor
Knows About Customer Success Operations, Customer Success / Revenue Ops Alignment, Establishing t...more