Engine SVP of Operations | Formerly Engine, Sound, Deel, Marketo, Syncari • 1mo
Change what you optimize for. Most ops teams measure compliance. Are reps following the process?
I measure friction. Where is the process slowing a rep down, and is that slowdown earning anything in return? When reps see you auditing the system on their behalf instead of auditing them, the dynamic shifts. You're not enforcing. You're clearing the path.
I measure friction. Where is the process slowing a rep down, and is that slowdown earning anything in return? When reps see you auditing the system on their behalf instead of auditing them, the dynamic shifts. You're not enforcing. You're clearing the path.
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