Intercom VP, Revenue Operations | Formerly LinkedIn • Jun 25
I assume the tension you are talking about here is with deal terms like discount, contract structure, opt-outs, etc.We have tried hard to set up policies that provide guardrails around common issues whenever we can. It's much easier for our Deal Desk team or others to point to a rule and very calmly say "We don't do that" than to have to litigate the same requests over and over. So first and foremost, I'd encourage you to turn as much into policy as you can and write it down. Those tension momen ...Read More
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