Engine SVP of Operations | Formerly Engine, Sound, Deel, Marketo, Syncari • 1mo
Speed kills more than it helps.
The instinct in ops is to move fast. Close the ticket, ship the report, fix the thing. But the fastest answer to the wrong question just creates a more expensive problem downstream.
I've learned to slow down at the front end. Define what's actually broken before you start building. Most "urgent" requests are symptoms. The disease is usually upstream.
The instinct in ops is to move fast. Close the ticket, ship the report, fix the thing. But the fastest answer to the wrong question just creates a more expensive problem downstream.
I've learned to slow down at the front end. Define what's actually broken before you start building. Most "urgent" requests are symptoms. The disease is usually upstream.
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