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Andrew Forbes

Andrew Forbes

Director, Product Marketing, Figma
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Andrew Forbes
Andrew Forbes
Figma Director, Product MarketingJune 29
Yes, we do! We use a number of frameworks depending on the tier (T1 to T3) of the launch. These have changed throughout the year as we've grown, but at their core they include the information below... *  Core PMM Deliverables - Things like a Messaging Source Document (MSD) which outlines our......Read More
2444 Views
Andrew Forbes
Andrew Forbes
Figma Director, Product MarketingJune 29
Ah, Sales Enablement. In my opinion, one of the MOST important pieces of a launch.  I have no shortage of tips, but for the sake of time, I'll keep it to four...  1. Align with sales leadership early on your enablement plans and make sure they're a part of the planning process. This will he......Read More
886 Views
Andrew Forbes
Andrew Forbes
Figma Director, Product MarketingJune 29
I think it's safe to say that all product releases come with some sort of delay or scope change, it's to be expected. But, it can oftentimes impact the morale of the team if there are repetitive delays. The biggest thing you can do is be transparent from the beginning. Oftentimes, if you're wo......Read More
711 Views
Andrew Forbes
Andrew Forbes
Figma Director, Product MarketingJune 29
There are a lot of different ways to prioritize releases - and we're currently updating how we do it right now. If anyone else has any tips, let us know!! For the most part, we consider two things: business impact and customer impact. For instance, if something has a large customer and busines......Read More
680 Views
Andrew Forbes
Andrew Forbes
Figma Director, Product MarketingJune 29
Hey - Thanks for the question!  In my opinion, the best way of telling a great story is to really have an understanding of everything you're talking about - especially the heroes of your story. And to do that, it comes down to meeting with the people who are going to use the product you're pla......Read More
636 Views
Andrew Forbes
Andrew Forbes
Figma Director, Product MarketingJune 29
Great question! Yes, we have historically used a tiering system that's based on two factors: customer and business impact. These two criterion help us determine if a launch is a T1 to T3 launch.  Depending on the tier, the scope of deliverables changes quite significantly.  Here's how we br......Read More
605 Views
Andrew Forbes
Andrew Forbes
Figma Director, Product MarketingJune 29
This is an awesome question.  The way we've gotten ahead of it when I was at Zendesk - which has worked well - is by creating an "Operations Council" who is responsible for reviewing the operational components of a launch. This includes reviews of things like billing readiness, pricing & packa......Read More
519 Views
Andrew Forbes
Andrew Forbes
Figma Director, Product MarketingJune 29
Hey - Thanks for the question!  Short answer - Early. and. often.  Get stakeholders in a room early on and set the cadence with them. When I was at Zendesk, we used a RACI model when it comes to ownership and development of launch assets. Set this and then decide when you want folks to revi......Read More
453 Views
Andrew Forbes
Andrew Forbes
Figma Director, Product MarketingJune 29
This is a tough one! We've worked on so many awesome launches at Zendesk - and as the team who's responsible for our quarterly launch programs, we've had no shortage of fun launches to work on.  If I had to pick one, I would honestly say it was my first launch at Zendesk - our analytics produc......Read More
413 Views
Andrew Forbes
Andrew Forbes
Figma Director, Product Marketing
GTM Process with Andrew Forbes, Director Product Marketing at Zendesk
GTM Process with Andrew Forbes, Director Product Marketing at Zendesk
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In this week’s interview with Andrew Forbes, who directs PMM at Zendesk, him and Jeffrey discuss GTM strategy - from organizing your team, sales enablement, getting internal alignment, to the importance of market research - tune in to hear how to make your product launches bigger and better. 

Credentials & Highlights
Director, Product Marketing at Figma
Top Product Marketing Mentor List
Product Marketing AMA Contributor
Lives In San Francisco, CA
Knows About Go-To-Market Strategy, Messaging, Product Launches, Release Marketing, Influencing th......more
Work At Figma
Director, Product Marketing - FigJam
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Product Marketing Manager, Enablement
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