Yes, we do! At Zendesk we use a number of frameworks depending on the tier (T1
to T3) of the launch. These have changed throughout the year as we've grown, but
at their core they include the information below...
* Core PMM Deliverables - Things like a Messaging Source Document (MSD) which
Great question! Yes, we have historically used a tiering system that's based on
two factors: customer and business impact. These two criterion help us determine
if a launch is a T1 to T3 launch.
Depending on the tier, the scope of deliverables changes quite significantly.
Here's how we br...more