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Candace Marshall

Candace Marshall

Vice President, Product Marketing, AI and Automation, Zendesk

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Candace Marshall
Zendesk Vice President, Product Marketing, AI and Automation | Formerly LinkedIn2y
Excellent question. To answer your first question, as product marketers, we get requests for all types of content. One tip is to align on a bill of materials, segmented b...
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4257 Views
Candace Marshall
Zendesk Vice President, Product Marketing, AI and Automation | Formerly LinkedIn9mo
In my experience, the best cross-functional relationships are built on trust and that starts with clear communication and follow-through. When both sides can count on eac...
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3498 Views
Candace Marshall
Zendesk Vice President, Product Marketing, AI and Automation | Formerly LinkedIn9mo
As PMMs, we’re on the hook for successful product launches but often rely entirely on teams we don’t directly manage. Product needs to hit GA, Marketing needs to plug int...
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3350 Views
Candace Marshall
Zendesk Vice President, Product Marketing, AI and Automation | Formerly LinkedIn1y
First, when it comes to verticalization, focus is good. Has your company aligned on the top verticals? Even at the XX-billion dollar companies I've served, we've prioriti...
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2887 Views
Candace Marshall
Zendesk Vice President, Product Marketing, AI and Automation | Formerly LinkedIn1y
Sounds like your business is growing - how exciting! It's hard to answer this question without knowing how your business is structured but I'm happy to share common struc...
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2745 Views
Candace Marshall
Zendesk Vice President, Product Marketing, AI and Automation | Formerly LinkedIn1y
Before developing messaging, it's crucial to align on your ICP. It seems your team may have differing hypotheses about the ICP, so I recommend testing and reaching alignm...
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2361 Views
Candace Marshall
Zendesk Vice President, Product Marketing, AI and Automation | Formerly LinkedIn1y
In large companies, you can make your mark as a PMM through alignment and relationships. Firstly, it's important to ensure your work directly aligns with the company's go...
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2213 Views
Candace Marshall
Zendesk Vice President, Product Marketing, AI and Automation | Formerly LinkedIn1y
Great question, and it's common! Many of the products my team own today serve both B2B (business-to-business) and B2C (business-to-consumer) use cases. Generally, we deve...
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2177 Views
Candace Marshall
Zendesk Vice President, Product Marketing, AI and Automation | Formerly LinkedIn1y
Thank you for your question - it's an excellent one. In my experience, the platform story is distinct yet deeply complementary to product messaging. While product messagi...
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2066 Views
Candace Marshall
Zendesk Vice President, Product Marketing, AI and Automation | Formerly LinkedIn9mo
Great question. Personally, I think feedback is a gift and I do love getting it - but timing and context are everything. The key is to bring stakeholders in early. If you...
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2013 Views
Credentials & Highlights
Vice President, Product Marketing, AI and Automation at Zendesk
Formerly LinkedIn
Top Product Marketing Mentor List
Knows About Competitive Positioning, Market Research, Pricing and Packaging, Analyst Relationship...more