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What is a good way to organize internal messaging docs for a product with many vertical use cases?

Messaging Frameworks
1 Answer
Candace Marshall
Candace Marshall•
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Zendesk Vice President, Product Marketing, AI and Automation | Formerly LinkedIn • 1y
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First, when it comes to verticalization, focus is good. Has your company aligned on the top verticals? Even at the XX-billion dollar companies I've served, we've prioriti...
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Where do you usually structure your feature/product launch messaging? We have different feature launches and have been creating different documents, but we found that it's been difficult to search.How do you categorize your messaging, and what format do you apply for each category? Say release notes, feedback requests, beta testers requestsAs a Platform Solutions company, what is the best way to segment and deliver messaging for our product lines individually and as a platform?What messaging process are you following and how is it values based?How do you create messaging when you have so many segments with different needs?Do you create persona based messaging and or vertical based messaging for your product? What is the best format for your messaging document? And how do you get buy in and then distribute your messaging document across the organization?
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