As a hiring manager, what do the best customer success candidates have in common?

Fundamentally I look for a positive attitude , aptitude (growth mindset) and values alignment. Then to expand further I see the following traits as common among the nest CSM candidates that I shortlist;

1. Excellent communication skills: The best candidates have a natural ability to build rapport with key stakeholder at all levels, articulate their thoughts clearly, and adapt their communication style to fit the situation.

2. Customer-centric mindset: The best customer success candidates are obsessed with delivering value to customers. They have a deep understanding of customer needs and are committed to helping them achieve their goals. The come across as trusted advisors and customer advocates.

3. Results-driven: Customer success managers are accountable for the outcomes they deliver. The best candidates are motivated by results and are always looking for ways to improve their performance. They are accountable and dependable.

4. Team player: Customer success is a team effort, and the best candidates are collaborative and supportive of their colleagues. They work well in cross-functional teams and are willing to share knowledge and best practices.

5. Strategic thinking and business accuman: Customer success is more than just reactive problem-solving; it requires a strategic approach. The best candidates can think critically, develop long-term plans, and execute on them to drive business growth. Customer success managers with strong business acumen have a deep understanding of their customers' industries, markets, and business models, as well as the broader economic and competitive landscape. They use this knowledge to develop and implement strategies that align with their customers' business objectives, while also driving revenue growth and profitability for their own organization.