Zoom Head of Scaled Customer Success, Onboarding, Learning and Adoption • 8mo
Start with governance and purpose. Define exactly what data the AI needs and why, then collect the minimum necessary. Document lawful basis, consent, and retention, and make it easy for customers to access, correct, or delete their data. Build privacy-by-design into every AI feature from the start, not as a bolt-on. Lock down access. Enforce least privilege with role-based access, SSO/MFA, and scoped API keys. Segment environments so training, inference, logs, and analytics are isolated. Turn of ...Read More
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