What challenges have you faced when implementing AI in your customer success strategy?
2 Answers
Seso Head of Customer Success | Formerly Brex, Finn AI, Mobify • 4mo
One of the first challenges is customer perception, especially in high-touch where expectations are premium and trust is a core part of the value. There is often hesitati...
394 Views
Zoom Head of Scaled Customer Success, Onboarding, Learning and Adoption • 8mo
The biggest hurdle is usually data quality. Your AI is only as good as the information you feed it, and most companies have customer data scattered across different syste...
289 Views
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