Seso Head of Customer Success | Formerly Brex, Finn AI, Mobify • 5mo
One of the first challenges is customer perception, especially in high-touch where expectations are premium and trust is a core part of the value. There is often hesitation to make AI too visible, because teams worry customers will interpret it as reduced investment or a less personal experience. In practice, I’ve found the best early wins come from using AI primarily behind the scenes to improve responsiveness, insight quality, and consistency, while being thoughtful about what we surface exter ...Read More
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