ScaleUp CS Partner | Formerly Apollo, Lob, Canary Technologies • 2mo
If your team isn’t there yet, it will be. The era of “CS is a cost center, sales owns the revenue” is mostly over at strong companies. The teams I’m building today own renewals, expansion, or both, and the variable comp comes with it. How to get comfortable: Reframe what selling is. Selling expansion to an existing customer who loves your product isn’t cold calling. It’s articulating the next outcome, sizing it in their language, and asking for the meeting. You already do half of this. Shadow yo ...Read More
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