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What is your cadence and storyline for reporting CS KPIs to the ELT and board?

Customer Success KPIs
1 Answer
Conor Holmes
Conor Holmes•
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Confluent Senior Director of CS & Account Management • 6mo
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We report CS KPIs weekly, ensuring they ladder up to the broader company metrics that the ELT and Board track, such as retention, expansion, and product adoption. The sto...
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