ScaleUp CS Partner | Formerly Apollo, Lob, Canary Technologies • 2mo
Short answer: AI is replacing parts of the job. It is not replacing the job. The CSMs who get cut in 2026 are the ones whose work product looked like AI output already: copy paste QBRs, surface level account notes, status updates dressed up as strategy. Operators and people who think in an operational format will thrive in this new environment. What is getting automated: tier 1 reactive work, health scoring, call summaries, first draft EBR decks, churn signal flagging. What is not (yet): judgmen ...Read More
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