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How do you measure success with 3rd party demand-generation agencies? What is your experience and did you have any success in driving demand gen through 3rd party agencies?

4 Answers
Laura Lewis
Laura Lewis
Addigy Director | Head of MarketingJuly 28

Unfortunately, I don't have a good answer for this one. I have never actually had success with a 3rd-party demand generation agency! I truly believe this is a role that requires a level of project management and organizational understanding that you cannot outsource without heavy involvement from someone internal to the organization. And now with generative AI entering marketing workstreams, nurture emails can quickly written up by AI and then edited by an internal human in much less time than it would have taken to do the entire project from scratch.

However, I do believe you can be successful outsourcing highly skilled or technical roles, like digital marketing, marketing automation, or web development. These roles have a clear objective/task and require less project management: "implement a cookie consent banner on our website / build a lead scoring model from this spreadsheet outline / launch these ad campaigns." KPIs are is the required work done, done well and on time, and for digital marketing, are any metrics like CPC or CPL improving over time.

968 Views
Matt Hummel
Matt Hummel
Demandbase Vice President of MarketingDecember 6

The key for agency success is establishing goals, no different than you would if you used internal resources. I recommend thinking in terms of both leading and lagging indicators - for example, if paid media is involved set targets for things like CPL or conversion rate, but then don't stop there. I'd recommend connecting all of your programs into your CRM (e.g., SFDC) to make sure you can track full impact to pipeline and revenue. In a world where every marketing dollar matters, it's critical your agency can deliver on your goals. If they don't know your goals that's really tough. Any good agency should absolutely want to know your goals and align with you. I've had success in doing this, but it also comes down to not "setting and forgetting." Agencies require a strong partnership - they need to hear feedback and also be held accountable. No demand program is perfect - so the key is making sure to continually be inspecting then optimizing as you go.

389 Views
Steve Armenti
Steve Armenti
DigitalOcean VP Revenue MarketingApril 25

This is tricky because lead generation providers want you to measure based on CPL or mqls. That's wrong. The truth is that none of these leads will be qualified or sales ready at the start. It's your job to identify your ICP and work with these vendors to receive leads that match your ICP. So I analyze vendor performance and match rate of my ICP. I also evaluate them based on lead quality, rejection rate, and data quality

311 Views
Erika Barbosa
Erika Barbosa
Counterpart Marketing LeadJuly 17

Whether or not a 3rd-party agency will make sense for your business is truly dependent on your own scenario. I recommend considering your budget and resources to determine if hiring an agency would be more sensible than recruiting talent in-house.

To measure success, you first need to start with clear objectives and the business outcomes you are trying to achieve. Be sure to set measurable goals; this is a requirement to truly understand the ROI.

It's also important to establish baseline metrics, create reporting mechanisms to measure these metrics, and find a way to assess the quality of the leads.

929 Views
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