How do folks effectively communicate new releases (big or small) so customers are aware that we have potentially solved a problem or frustration?

Your message should lead with the outcome, not we shipped a thing.Problem-first messaging: "You told us [X] was painful. Here's what we built." Anchor every release to cu...

This is frankly a question I struggle with all the time. We tend to believe customers spend all their time thinking about us. They don't. What we've done is focused on a ...

Effective teams communicate releases by focusing on problems solved—not features shipped.As Marty Cagan emphasizes, customers don’t care that something shipped; they care...

• Use various communication methods: in-product nudges, tooltips, release notes, email digests, demo videos and short “before/after” demos.• Tie every announcement to a s...