How do folks effectively communicate new releases (big or small) so customers are aware that we have potentially solved a problem or frustration?

Your message should lead with the outcome, not we shipped a thing.Problem-first messaging: "You told us [X] was painful. Here's what we built." Anchor every release to cu...

Effective teams communicate releases by focusing on problems solved—not features shipped.As Marty Cagan emphasizes, customers don’t care that something shipped; they care...

This is frankly a question I struggle with all the time. We tend to believe customers spend all their time thinking about us. They don't. What we've done is focused on a ...

• Use various communication methods: in-product nudges, tooltips, release notes, email digests, demo videos and short “before/after” demos.• Tie every announcement to a s...