How do you build a team that can both handle day to day customer issues and keep time for innovation/discovery?

It's easy for teams to over-index on day to day customer issues and lose sight of innovation; the opposite is unlikely. If your team has customer focus figured out (if no...

This is one of the hardest balancing acts in product, and the answer isn't time management. It's team design and operating principles.Start by hiring people who focus on ...