IBM Product Management • 6mo
Some of my favorite tangible metrics that can be shared across Product and Design: Time to value - time it takes to complete the action in product Retained users - number of users that stay WoW, MoM and YoY Support tickets for unusable or unclear features - this is often a more manual reporting but tracking how many support tickets come in asking “how do I this?” Or “This seems broken.” Are great areas for improvement to the product Across the business I like to see NPS or CSAT measured and then ...Read More
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