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When competitors are pushing an AI narrative, how do you think about what to build that creates real value and differentiated?

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3 Answers
AI Product Management
  1. Manjeet Singh
    Manjeet Singh

    Salesforce Senior Director of Product Management • Wed

    I focus on customer success and figuring out our short term and long term moat and focus on shipping fast and learning from feedback/data learning loop: Your unique data and workflow.Ask: Where do we see reality that others don’t? and Which workflows do customers already trust us to own? That’s where AI can be truly different, not just comparable. Pain you can 10x, not demo you can copy.If a competitor launches an AI feature, I talk to customers: Did this change how you work, or is it just a shi ...Read More

    296 Views
  2. Jarred Keneally
    Jarred Keneally

    PayPal Senior Director of Product Management AI Platform • 7mo

    Everyone's claiming "AI-powered" everything. Cut through it by anchoring on two things: defensibility and outcomes.What is your core value? Generic LLM wrappers are commodities—your competitive edge is what only you can train on or optimize for.Don't build AI because competitors are. Build it where it eliminates a painful workflow or unlocks something previously impossible.Features that get better with usage, scale, or network effects.Focus on where AI creates measurable customer outcomes tied t ...Read More

    453 Views
  3. Sheila Hara
    Sheila Hara

    Barracuda Networks Sr. Director, Product Management • 3mo

    When everyone is talking about AI, differentiation doesn’t come from having AI — it comes from where AI sits in the workflow and what outcome it changes. Our lens is to work backwards from customer pain and measurable outcomes, not from AI capability. AI is the means, not the value. I know Im gonna ruffle some feathers by saying any of this. 1. We ignore AI claims and look for broken workflows Most competitors lead with statements like “AI‑powered,” “agentic,” or “copilot‑driven.” We look past t ...Read More

    379 Views

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