Product Management Team
My bias is always to start building a small but mighty team of A players. A players will make magic happen despite a lack of process. Process is helpful in larger organizations (and to help get more production out of less skilled players), so put more process in as you grow and things get more co......Read More
Be adaptable to change - don't be afraid to try different things or change a process that is no longer working for the team. For a team that is growing quickly oftentimes process gets ignored because the team is so focused on delivering/executing that they feel process may slow them down. In some......Read More
As someone who has worked in various roles and companies, I've found that the top three skills that have helped me succeed are adaptability, self-learning, and collaboration. 1. Adaptability: In the fast-paced tech industry, things are constantly changing, and being able to quickly shift prior......Read More
I have been a part of small teams, large teams, a PM consultant and an entrepreneur. I have yet to scale a PM team beyond the first PM but here are the things I would consider: * Structure your team based on where the company will be in a few months/years—hiring should reflect the company’s ......Read More
As I mentioned in another answer, lean on those around you; there is a wealth of knowledge to be amassed from stakeholders and peers that have likely interacted with the product that you've been brought in to support for some time. Those same team members likely led to you being brought on board ......Read More
I’ve worked with developer focused tooling for almost 7 years so I know exactly what you mean here. On almost every new feature or product our teams put into motion, we have a huge list of factors to consider such as security, legal, or billing. For developer tooling, there’s usually no change to......Read More
Such a great question! When you first set a KPI especially if you are in a new market and/or in a new product/customer space, it can feel uneasy. The best way I have learned is by setting something and tracking it over time, seeing if there is any measurable change. If not start by marking out th......Read More
How do you define and set SLAs with engineers?
I'm currently struggling to define checkout error rates for our e-commerce platform. We're currently at 1.5%. Personally, I think it's too high. However, I have nothing to substantiate my opinion.
I would recommend first building a relationship with your technical lead/engineering counterpart. Have them show you how your e-commerce platform (or product area) works end to end, from the backend perspective. Make sure that you first understand the end to end flow and specifically the systems ......Read More
What a terrific question! This is one takes time and depending upon your organization will require patience. The best way I have learned, is to ask "why" a particular feature is being prioritized, and the "impact" it is bringing to the customer. The best way to create change is to start with you......Read More
This could really range based upon the company, your users, your target goals, where you are in your business lifecyle, etc. The most basic ones are: acquisition, activation, retention, revenue, referral You could also be measuring customer lifetime value In regards to the worst KPIs, honestly......Read More