As a product marketer, how do you manage product teams that are poor at scoping releases? Especially as they apply to changing release dates and minor updates.
It depends what the real downstream problem is here:
- Does it hold up your launch campaigns?
- Does it create a poor or unconsistent customer experience which damages brand credibility?
- Do minor updates and overflow and bugs dominate instead of meaningful work that pushes the product forward?
Perfect planning doesn't exist, but if it's consistently off, I'd try to set more interim milestones with your product, design, and engineering teams to ensure work is on track and hasn't had any major changes in scope. It's best to outline these check in dates at the kickoff of project and then set 15-30 minute calendar invites to stay in the loop.
If launches are messy and create a poor customer experience, I'd enlist the help of specialists on your support team to help make a strong case in your project post-mortem for more standardized checks before launch.
If scope creep and bugs bulldoze the roadmap, I'd work on getting the team culture to be more results driven and set more shared short tem goals. Quarterly OKRs can be great for this.
As a product marketer, you don't manage scoping releases. Product managers need to be accountable for managing release dates and minor updates. If those dates are slipping, you need to set a meeting in place to better understand the gaps and the implications. There is a communication and sales element that will be impacted if this pattern continues so getting ahead of it quicker is advised.
It’s a bummer situation when product and engineering teams don’t deliver on the timeline planned. My best practice is to make sure that there’s organization-wide agreement and alignment on delivery dates. I’ve seen inconsistent delivery happen most in cases where marketing operates separately from the engineering workstream. A single meeting where all of the deliverables – not just product – are reviewed helps the org have greater context and status. Second, identifying delivery milestones to track progress. For example, “we’ve moved out of development to testing,” and leveraging those milestones to trigger workstreams helps keep the teams in sync and adjust to delays.