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How do you measure the success of product messaging on and after product launches and iterate on it?

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3 Answers
  1. Lauren Craigie
    Lauren Craigie

    Inngest Head of Marketing • 3y

    I use 30 day adoption as the primary KPI for measuring launch success (did we target the right audience with the right message and make it painfully obvious to do the thing?). I think success of the product or feature, over time, is another matter—where message testing and evolution is critical. But for the former, you'll need to get very crisp on your measurement tactic, especially for features over net new products which are easier to measure as line-items in an order form: 1) Who do you actua ...Read More

    1,094 Views
  2. Polomi Batra
    Polomi Batra

    Zendesk Director of Product Marketing • 3y

    First, I think it’s completely acceptable to not have the perfect messaging ready in time for your launch. It’s ok, and actually, very advisable to keep iterating on your product launch messaging. In order to help you measure the success of product messaging on and after product launches, here are a couple of tips: Take a qualitative + quantitative approach: For quantitative you can survey customers who have used your product. Evaluate if their value props and understanding of the product values ...Read More

    768 Views
  3. Abhishek Anbazhagan
    Abhishek Anbazhagan

    Abnormal Security Senior Product Marketing Manager | Formerly Xpanse, Cisco Meraki, Ripple • 3y

    At launch, it is measured through qualitative sales feedback and top-level metrics for the landing page/social engagement.  Post-launch, go on shadow sales meetings to see customer reactions to pitch, and listen to sales call recordings. If you've done your research before launch well, your customer should be hearing their problems repeated to them in their own words to achieve immediate resonance to the pain you've uncovered. If they don't think the problem is a problem or if it is not big enou ...Read More

    337 Views

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