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In your experience, what's been the most challenging product narrative to shift, and how did you successfully reframe the conversation around it? What were the key insights that led to the breakthrough?

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  1. Natala Menezes
    Natala Menezes

    Dialpad Vice President Product Marketing | Formerly at: GOOG, MSFT, AMZN, SFDC Grammarly + startups • 1y

    Feature-focused narratives are challenging for organizations to let go of, in my experience. We get really excited about what a product can do and lose focus on outcomes – and that type of storytelling is what resonates best with business buyers. I’ve seen this pattern repeatedly – and I think it’s because our push in Silicon Valley for constant innovation means we are shipping incremental features weekly. But, in reality, it ends up being death by a thousand cuts – just too much information for ...Read More

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