"Politics" often feels like such a dirty word... but ultimately you need to navigate stakeholders to be able to influence without authority. Oftentimes, folks tend to butt heads when they have differences of opinion (whether that's on naming, launch timing, product readiness, etc.). When people have differences of opinion, it might be because they're not seeing the same data you are, or maybe they have other priorities you don't have visibility into. DO come to the table with a point of view. Do ...Read More
What are some unspoken rules about what to say and what NOT to say when navigating politics?
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Gainsight Gainsight logo Director of Product Marketing, Skilljar, Customer Communities and Product Experience | Formerly Intercom, Glassdoor, Prophet, Kraft • 1y
In general treating people with respect while also balancing holding firm ground with your opinion can be challenging. There are two principals I like to keep in mind that a coach gave me once: 1) Assume good intent - unless someone has shown you over and over that they dont have good intent, always assume that someone is doing their best with the tools/resources/time they have 2) Use curiosity - instead of questioning someones approach and offering a solution, come at it with curiosity. For exa ...Read More
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In building trust with your stakeholders/xfn partners, I think having a curious, open mindset, demonstrating kindness goes a long way.For example, if you disagree with a decision, first seek to understand the rationale and context around the decision (e.g., in a quick Slack chat), before pushing back in a more formal setting.In the past, I've seen colleagues run into issues here, where they will unintentionally hijack meetings by voicing concerns in front of a broad audience, without having take ...Read More
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