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How do you break down responsibilities and KPIs between revenue operations and demand generation?

3 Answers
Akira Mamizuka
Akira Mamizuka
LinkedIn Vice President of Global Sales Operations, SaaSMarch 30

If we think about the revenue flow in terms of a funnel, demand generation would be at the top and revenue or bookings at the bottom.

KPI definition should follow roles & responsibilities. Along each step of the funnel, it is critical to first define:

- Which function owns that step?

- What are the activities and expectations for that step?

- What a good handoff looks like to the function owning the following step?

After those questions are answered, defining KPIs and targets becomes natural, in the sense that they should manifest how effective the company is both within each step and across the whole funnel.

For a "new business" funnel, common roles and responsibilities and KPIs across each step of the funnel are:

  •  Top of the funnel: typically owned by Marketing. Common KPIs: lead volume by channel and type
  •  Middle of the funnel: typically owned by Sales Development. Common KPIs: volume of opportunity creation 
  •  Bottom of the funnel: typically owned by the Account Executive. Common KPIs: bookings, conversion rate, average selling price (ASP)

A good understanding of the funnel requires the different functions owning the funnel to be in lock steps, and in some organizations (including LinkedIn) Revenue Operations (aka GTM Operations) also own Planning & Performance for Demand Generation.

1412 Views
Josh Chang
Josh Chang
HubSpot Director, GTM Strategy & Revenue OperationsJune 29

It should be a very close partnership, and the best revenue operations leaders have experience in demand generation or are deeply familiar with the KPIs, tactics, and levers to pull. The clearest line I can draw is that RevOps isn't necessarily responsible for execution, but the middle of the Venn diagram here includes tactical strategy, recommendations on campaign/Marketing decisions, and even Marketing resource allocation.

For example, I have a deep background in paid media and top-of-funnel acquisition, so I work closely with our Marketing leaders to identify opportunities for optimization and investment on a week-to-week basis. From a RevOps perspective, our job is to tie Marketing performance to other orgs that rely on Marketing (Sales is a big one of course), and help drive Marketing strategy to ensure we're maximizing leverage across the business.

530 Views
Ignacio Castroverde
Ignacio Castroverde
Cisco Senior Director, Global Virtual Sales Strategy and OperationsJanuary 31

In my perspective, Rev Ops is an overarching framework that covers the entire sales cycle, encompassing everything from lead generation to customer retention and expansion. Within this framework, Demand Generation is a critical component, specifically focused on the top of the funnel activities. In my view, it's essential to see Demand Generation not as a separate entity but as an integral part of the RevOps strategy, ensuring alignment in objectives and metrics.

Revenue Operations (RevOps)

Responsibilities:

  • Manage the end-to-end sales process and GTM, embedding Demand Generation as a key phase in the overall strategy.

  • Oversee sales and marketing technology stacks, data management, and analysis.

  • Align sales, marketing, and customer success teams under unified goals and processes.

  • Provide comprehensive analytics and insights across the sales cycle.

KPIs:

  • Pipeline Metrics and Health: Including lead volumes and sales opportunities at various stages, this would also include top-of-funnel metrics driven by Demand Generation.

  • Sales Cycle Metrics: Time taken to convert leads and sales opportunities into closed deals, this can also be seen as Sales Velocity.

  • Conversion Rates: Across various stages, linking Demand Generation to ultimate revenue outcomes.

  • CLV (Customer Lifetime Value) to CAC (Customer Acquisition Cost) Ratio: Assessing efficiency across the sales and marketing funnel.

  • Revenue Retention and Expansion Rates: Indicating long-term customer value, initially influenced by Demand Generation.

Demand Generation (Within RevOps)

Responsibilities:

  • Strategize and execute top-of-the-funnel activities to generate qualified leads.

  • Develop content and campaigns that align with broader sales goals.

  • Utilize channels like SEO, SEM, email marketing, and social media for initial customer engagement.

  • Collaborate with sales for efficient lead hand-off and feedback loops.

KPIs (Embedded within RevOps):

  • MQLs Generated: Effectiveness of initial customer engagement efforts.

  • MQL to SQL Conversion Rates: Quality and engagement level of leads generated.

  • CPL (Cost per Lead): Cost-effectiveness of Demand Generation campaigns.

  • Engagement Metrics: Early indicators of campaign effectiveness.

Im my opinion, this integrated approach ensures that Demand Generation is aligned with and directly contributes to the broader objectives of Revenue Operations, creating a unified and efficient path from lead generation to revenue realisation and customer retention.

350 Views
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