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What would you consider successful outcomes of a revenue operations function/ leader How would these change in the context of AI transforming rev ops

Kayvan Dastgheib-Beheshti

Payscale VP, GTM Operations & Business Intelligence • 1mo

TL;DR: A successful RevOps function ships decisions, not dashboards. AI is changing what "shipping a decision" actually means.The traditional benchmarks for a RevOps lead...

382 Views

As a RevOps leader, what is the tool you can't live without?

Sid Kumar

Databricks Area Vice President, GTM Strategy & Planning • 3y

As a RevOps leader, a key capability that I rely on is conversational intelligence to complement a data-driven quantitive approach. The B2B SaaS market and buyer preferen...

5,030 Views

What's your process for figuring out what metrics to hold revenue operations accountable for?

Kayvan Dastgheib-Beheshti

Payscale VP, GTM Operations & Business Intelligence • 1mo

TL;DR: Start from the AOP, work backward to the operational levers RevOps actually controls, and commit only to what the function owns.The mistake I see most often is Rev...

378 Views

What is the best software for RevOps?

So many options out there. Any comprehensive solutions you'd recommend?

Kayvan Dastgheib-Beheshti

Payscale VP, GTM Operations & Business Intelligence • 1mo

TL;DR: There is no comprehensive solution, and the leaders looking for one are usually trying to buy their way out of a process problem.Every two years a new vendor pitch...

376 Views

How do you break down responsibilities and KPIs between revenue operations and demand generation?

Tyler Will

Intercom VP, Revenue Operations | Formerly LinkedIn • 5mo

This is a good question and I don't think there's a single "right" answer to it. The most important thing is that you agree about how you will divide the work up so there...

412 Views

What are some of the worst KPIs to commit to achieving?

Ignacio Castroverde

Cisco Senior Director, Global SMB & Mid-Market Sales Acceleration and Program Office • 2y

When it comes to selecting KPIs, one of the biggest traps teams can fall into is committing to metrics that fail to pass the crucial "so what" test, don't drive specific ...

1,173 Views

What's a typical revenue operations career path?

Saad Farooq

DigitalOcean Director of Revenue Operations / Customer Care • 3y

Depends on what parts of the organization your RevOps team Support. When you hire internally from the teams that you want to Support, these people can help you realize pr...

4,312 Views

What is an important KPI that you see revenue operations teams completely missing?

Saad Farooq

DigitalOcean Director of Revenue Operations / Customer Care • 3y

Identifying preventable churn from the non-preventable churn and focusing on second-order revenue. Everyone is going to see churn trend up this year while things normal...

1,040 Views

What are your nonnegotiable Rev Ops metrics specifically for Customer Success and Renewals? (I.E., Retention revenue-focused KPIs.)

I lead CS and Renewals Management and view our partnership with Rev Ops as critical to scaling success.

Azim Mitha

HubSpot Senior Director, Sales Strategy & Operations (APAC) • 1y

There are several non-negotiable KPIs for measuring retention and revenue, which include:Product usage = Understanding metrics such as "Depth of Usage"; and "Feature Adop...

758 Views

Setting KPIs can often feel arbitrary, especially when entering new markets. How do you get past this uncertainty to set realistic goals?

Katie Cook

Salesforce Senior Director, Sales Strategy & Operations • 2y

OOF! Asking the hard questions today! I love it! Yes you are 100% correct. I don't know how many times I felt like I should just get a dart board out or ask a magic 8 bal...

1,443 Views

What KPIs should I own and not own being the first revenue operations hire at a start-up?

Ken Liu

Redis Director - Global Sales Strategy & Operations | Formerly Databricks, Google • 2y

Here are some red flags for KPis that you are asked to own:There is not support for the KPIThe KPI definition is not clear and well definedThe levers for achieving the KP...

975 Views

How do you develop quarterly/annual revenue operations OKRs and tie those to individual projects?

Tyler Will

Intercom VP, Revenue Operations | Formerly LinkedIn • 1y

There are lots of good guides available that explain the OKR process and how to set them. I think your preferred ChatGPT/Claude/Gemini/Perplexity answer to this question ...

553 Views

What are good OKRs for revenue operations?

Dhwani Dalal

DocuSign Director, Sales Strategy & Operations • 1y

● Example OKRs:○ Objective: Increase pipeline health by 15%. ○ Key Results: Reduce deal aging by 20%, increase qualified leads by 10%.

760 Views

What advice would you give to someone tasked with establishing revenue operations function in an existing business structure?

I’m the first revenue operations hire in my company.

Kenny Hsu

AuditBoard SVP, Growth and Revenue Operations • 1y

Ask people what the pains are, and solve them the next day. In this type of environment, other functions will not know what RevOps is supposed to do (we've survived this...

1,125 Views

What are the must have KPIs and what are some useful KPIs teams may not think of?

Tyler Will

Intercom VP, Revenue Operations | Formerly LinkedIn • 1y

The must-have KPIs will depend on your business but I think they should cover the customer journey from awareness of your product (think brand marketing) through the rene...

566 Views

What other metrics can we consider when it's hard to tie certain campaigns or assets to the pipeline generation?

Tyler Will

Intercom VP, Revenue Operations | Formerly LinkedIn • 1y

Attribution is challenging but ideally your martech system and scoring models can provide you with coverage in most cases. I am certainly not an expert on marketing attri...

919 Views

How do you recommend socializing KPIs (before the work starts and when it's done)?

Dhwani Dalal

DocuSign Director, Sales Strategy & Operations • 1y

● Before: Align with stakeholders on definitions and expectations. ● After: Regularly review in team meetings, dashboards, and executive reports.

717 Views

What are some KPIs that you find over-hyped and/or unimportant?

Sowmya Srinivasan

HubSpot Vice President of Revenue Operations • 1y

What are some KPIs that you find over-hyped and/or unimportant?Any metric that may look impressive but doesn’t really move the needle on the business is over-hyped or uni...

788 Views

Revenue Ops Team · Revenue Ops KPIs