Melissa Sinclair

I suggest you follow something like below. You will have to adapt this accordingly to size of the company and where it is at in operational maturity. But the following th...

I usually go through the following flow...1. Current State: Know the current state. Identify the gaps, pain points, and areas for improvement. Use the data where you can ...

Check out some of my thoughts on a related question here :)

My specific team is focussed on post-sales revenue operations. We are structured around a few aspects:1. The Craft: Meaning merchant facing roles (ex. Customer Success, S...

Check out some thoughts here :)

I think there are a few critical aspects to look at (and I would echo this even if it wasn't a small but growing team ;) ): Understand the Current State: Begin by thorou...

A few things come to mind for me when reading this, I've worked both at small and large companies. This is what I've noticed:1. Scope: The scope of responsibilities is of...

First and foremost, you need to understand what is important to your team(s) and the individuals within it. At the end of the day, not everyone is motivated by the same t...

Before being able to improve anything you need to understand why there is an issue in the first place. Get curious. Understand the context behind the historically tense r...

Some high level principles of feedback overall to consider:Set the rules of engagement early: who gets to weigh in, by when, and how you’ll report back—then always close ...