Salamander Advisory Customer Success Advisor | Formerly Adobe, Sitecore, Red Hat, Symantec, Blue Coat, Intel, Dell, Dialogic • Jun 9
I treat the 30‑60‑90 as a “mini transformation program” with clear outcomes, owners, and updates. The key is to make exec updates simple, evidence‑based, and tied to business outcomes, not CS activities. 1. Before Day 30 – Align on what “progress” means - Agree with the CEO/CRO on 3–5 success measures for the first 90 days (e.g., clarity of CS strategy, improved onboarding for X segment, reduced escalations on top 20 accounts, health visibility for top 100). - Share a 1‑pager: objectives, key mi ...Read More
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