How do you train and enable your Enterprise Customer Success Managers?
1 Answer
Wynne Brown
RocketReach VP of Sales & Customer Success • April 11
Enterprise CSMs need to master quite a few things to be able to drive the highest ROI for their customers:
Product: the extent of how technical a CSM should be will vary, but a CSM should be a master of using your solution
Value: nobody should know more about the value the Customer wants than a CSM. And the CSM should be given clear tools and methods for calculating that value.
Vision: matching the long term organizational goals of the Customer to the value of our product and the roadmap forward is something the CSM must always be attending to and adjusting
428 Views
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