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How do you manage people who don't necessarily report to you? This could be while giving feedback on a piece of work? Or getting them to prioritize the project you're running.

Jessica Gilmartin
Jessica Gilmartin
Calendly Chief Marketing OfficerAugust 18

I treat my cross-functional partners as if they’re my customers. So, I spend most of my 1/1 time with them learning about what they care most about, what key challenges they face, and the goals they are working towards. If I need their help, I always ground our conversation in how their support will help us both achieve a common goal. If I can’t find a common goal, then I know I have two options: Figure out who else in the organization does have that goal (and get them involved) or change the scope of my project so that they are willing to help.

It all comes down to listening with empathy and always taking a step back to consider: What is best for the company and how does it contribute to our shared mission? Sometimes, taking that step back can reveal that prioritizing projects other than mine may even be the right thing to do.

2573 Views
Tamara Niesen
Tamara Niesen
WooCommerce CMODecember 5

Empathy, humility, data that supports greater business goals:

  • Empathy: Giving feedback, especially to those who don’t report to you should be done objectively, but with tact and respect, make suggestions, use clear, simple language, data and insights where possible.
  • Humility: Help all boats rise, if you don’t know the answer to something you are providing feedback on, collaborate with the individual to work towards a solution, or bring in others to help. Be a teammate. Jumping in and critiquing someone’s work, especially without recommended solutions will erode trust. And makes you a jerk.
  • Data that supports greater business goals: If you are seeking buy-in and asking for prioritization, or perhaps scarce resources, you need to demonstrate the opportunity size and how it can help drive business goals or targets forward.
523 Views
Erika Barbosa
Erika Barbosa
Counterpart Marketing LeadFebruary 22

The approach for managing people who don’t report to you will be different from your direct reports. This can equally apply to feedback on a piece of work and prioritizing your project. However, it all starts with building relationships. A few of the key ingredients to a successful relationship include:

  • Validation of the work being completed
  • Acknowledgment of the effort and attention that is involved
  • Communication that is clear, transparent and informative

It’s critical to be thoughtful in your approach. From my experience, I’ve been able to successfully manage these relationships by approaching them from an empathic and respectful perspective with data and facts to supplement the request.

400 Views
Kexin Chen
Kexin Chen
Salesforce Vice President, C-Suite MarketingApril 25

You don't need anyone to report into you to be successful in leading a program/initiative/campaign. My recommendation of aligning to stakeholders also stands with collaborators. I recommend an initial meeting to get to know each other and communication preferences including their preferences on receiving feedback. If time permits, setting up a 1:1 cadence to ensure you have a regular touch base can make it easier to deliver feedback and influence prioritization.

As the project milestones are hit, I always recommend having them personally showcase their work when possible or ensuring they are specifically called out on updates regarding the work product they've produced. This helps motivate the group to prioritize projects, particularly if they're high visibility.

511 Views
Kanchan Belavadi
Kanchan Belavadi
Snowflake Head of Enterprise Marketing, IndiaSeptember 14

With respect. That means, giving them full visibility into the project that you want to collaborate with them. Ensure they are part of the communication – email/slack, etc. (if not actual meetings to optimize time and effort) with the larger team. Once they understand the complete scope of the project, they know what is at stake and will prioritize it on their own.

 

When it comes to giving feedback, it is always best to give data-driven, iterative and actionable feedback. An open communication channel ensures, there are no last-minute surprises. So, it is important to have regular check points and share feedback promptly.

 

This ensures respect on both ends and results in growth for the individuals too.

393 Views
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