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What generative AI use cases are you seeing getting the most customer traction?

Deepak Mukunthu
Salesforce Senior Director of Product, Agentforce AI PlatformMay 16

Generative AI has gained traction across various industries and use cases, but some applications are particularly resonating with customers due to their innovative and engaging nature. Here are top generative AI use cases that are seeing significant customer traction:

  1. Chatbots and Conversational Agents: Generative AI powers chatbots and conversational agents that can engage in natural language conversations with users. Customers use these chatbots for customer support, virtual assistants, and interactive storytelling, among other applications, to provide personalized and responsive interactions.

  2. Content Creation and Automation: Generative AI is being used to automate content creation tasks such as writing articles, generating product descriptions, or composing marketing copy. Customers benefit from increased efficiency and productivity, enabling them to scale content creation efforts while maintaining quality and relevance.

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