Mary (Shirley) Sheehan
Group Manager, Engagement & Retention Campaigns at Adobe

 

Once you’ve interviewed and/ or surveyed your customers, prospects, and churned customers - it’s time to put the personas into a digestible format. I recommend Google slides (or PPT, if that’s your jam) and hosting them on a central resource so all teams can use them. For example, at last night’s PMM meetup, Shyna Zhang, Director of Enterprise Strategy at Marketo, talked about how they whiteboarded the personas in a common space for product and engineering to always be able to reference, making it part of their daily decision making process.

 

The personas should include:

  • A brief synopsis of who they are - i.e. “Marketing leader of 5-10 person teams, usually in the B2B space. Checks analytics every day and is obsessed with getting the maximum ROI” (B2B - make sure to use firmagraphic information. B2C demo information is more relevant)

  • What motivates them to buy your product or a product like yours

  • What their decision making power usually is (i.e. do they have the final call? Are they part of a team that decides?)

  • Quotes from actual interviews

  • Their real challenges and frustrations

  • Optional: What they love / hate about your product

  • Important: A catchy name to define each persona segment that people will remember (i.e. “Jack of all trades” or “Silver spoon” were ones we used for a prior project)

 

The last bullet might seem random, but it’s critical to getting the personas used throughout your organization. If you do good work, and the personas have value, it won’t be long until you hear your CEO referring to one of the personas during an all hands meeting (true story!)

 

Agustina Sacerdote
Global Head of PMM and Content Marketing, TIDAL at Square
This is a great question. A couple of tips -  The #1 way of making sure that personas will be adopted and used as a resource across functions is to make sure you're including variables that these particular functions care about. So Finance for example, will care about something like Average Re...more
Daniel Palay
Head Of Product Marketing at 3Gtms
The best structure and format may not, in fact, be a "persona" at all. You have to ask the question: What should each internal stakeholder be using the persona to accomplish, and what does that look like? Not everyone across the organization knows what to do when handed a buyer persona profile...more
Josh Colter
Head of Marketing at Woven
Buyer Personas should be formatted to be easily digestable and convey key insights that help teams in your org operate more effectively. The ideal format can vary by situation, organization, insights communicated, and even business model. For example, demographic info about age and gender might b...more