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How should PMs and PMMS centralize feedback from multiple sources (interview notes, NPS, customer calls, etc.)

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1 Answers
  1. Rachel Weber Callaway

    MasterClass Vice President Product Marketing • 9mo

    I think more important than centralized feedback is consolidated and organized feedback. Focus on finding the overlapping insights that comes from each source, what are the key themes that immediately stand out, what are phrases that emerge (often unprompted) that are echoes of each other. Those are the insights you should lean on when shaping the product and the positioning.

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