What is your process for collecting user feedback?

In general, my POV is that any feedback is good feedback and that you should look for it wherever you can get it. That said, some channels are better than others. Here ar...

(copying this question from a previous answer) At Atlassian, we use many methods for understanding customers both qualitatively and quantitatively. The most standardized,...

This will depend on why you are collecting the feedback and what you hope to get out of it. NPS is certainly a powerful tool to get a quick and consistent read on whethe...

There are a lot of great ways to collect user feedback:Focus Groups --> any time you can get a small handful of users (either individually or together) to give some of...

Pursue a lot of different ways to collect user feedback that are both quantitative and qualitative. Conduct feedback on a schedule - win/loss analysis monthly, weekly NP...

There are so many ways to collect user feedback these days. Between product surveys, customer interviews, and user testing there are many different tools to wield. It's n...

I used to lead a Customer Insights team, so we have used all types of metrics for user feedback. There are NPS surveys, in product happiness scores, customer satisfaction...

We collect feedback in various ways. We obviously use Intercom ourselves, so we get user feedback through conversations, responses to our announcement messages and conver...

I use every resource I can to gather customer and user feedback, both internally and externally. First and foremost, I always prioritize talking directly to customers. Ma...

I love using NPS! I'm also a big fan of getting product feedback in the form of star rating, thumbs up/down, etc. Users have little patience for long surveys, so it's o...