Setting KPIs can often feel arbitrary, especially when entering new markets. How do you get past this uncertainty to set realistic goals?

Such is life in business? At the risk of sounding like a corporate stiff, we must set markers to swim towards, otherwise we're just swimming in circles... So if the KPI feels arbitrary, narrow the scope or make the number smaller. If other stakeholders disagree, that's a different problem to solve. We go by setting SMART goals (google it). It is a cheesy acronym but it works. It forces you to scrutinize and be honest with yourself and your team on the goal. And it will be realistic if all boxes ...Read More

I’d set expectations upfront -- this is all new to us and our primary goal initially will be learning. Start with your hypotheses and treat your work as tests to help you learn faster with more structure. These investments upfront pay off in the long run, allowing you to validate / in-validate hypotheses before spending too much on something that wasn’t quite right, or doesn’t pan out. Also, it can be helpful to set ranges and implications. If we achieve below X, we won’t invest further. If we a ...Read More

This challenge definitely resonates. Without historical data, it can be hard to know what is good, great, excellent, etc. A few tactics we've used in the past, when there wasn't historical data to base our measurements against. Lightweight market research. We've often looked to some industry standards and benchmarks to set our initial goal - for example, what conversion rates should we be seeing on our website visits, or what kind of open rate should we be expecting from our emails, etc. These k ...Read More

You have to start somewhere! What do you know about this market that may help you identify the right targets? What do you know about your existing markets that might help you set a target? Is it possible to set a goal based on existing knowledge of a different market or product--5% increase in CTR, 10% increase in new logos--and see how it goes? Even if it's the first time YOU'VE entered a market, someone else has done it before. There has to be SOME data out there that can help you build a fram ...Read More