Messaging

Garth Landers
Theta Lake Director of Global Product Marketing3y
It's not uncommon to see a blurring of capabilities and benefits.  With companies that are very product focused and have an(often justified) zeal for their offering's ca...
293 Views
How do you test messaging before launching a new product? What are different approaches that would help us be confident about the message that would result in better conversion?
I took a survey and in person interviews with customers and did different exercises but I am wondering what would make me more confident about the message
Steve Feyer
WalkMe Director, Solutions Marketing & Competitive Intelligence8y
I use surveys and interviews too, but in general I don't do a whole lot of testing or any "A/B" comparison of two messages. I'll put something out, and if it isn't conver...
2507 Views
Kuber Sharma
UiPath Sr. Director of Product Marketing | Formerly Salesforce, Tableau, MicrosoftMay 17
Aurelia and Lianne both point in the right direction. The thing I would add is what I have found after managing messaging for products at Microsoft, Tableau, and Salesfor...
175 Views
Nikhil Balaraman
Pomerium Head of Marketing | Formerly Roofstock, Instacart, Uber, Algolia, Google1y
I think the best way to gain consensus and alignment on how you’re differentiated from the competition is to first start by soliciting input from all stakeholders (sales,...
616 Views
Kuber Sharma
UiPath Sr. Director of Product Marketing | Formerly Salesforce, Tableau, MicrosoftMay 9
Consensus on messaging is harder than consensus on almost anything else in product marketing because everyone has an opinion and most of those opinions feel legitimate. H...
149 Views
Upcoming AMAs
Kuber Sharma
UiPath Sr. Director of Product Marketing | Formerly Salesforce, Tableau, MicrosoftMay 9
The right QA reviewers depend on what you're trying to catch. I think of messaging QA in three distinct passes, each with a different audience.Sales, for field usability....
178 Views
What are different messaging processes that you do? And which ones work best to help team/stakeholders come to consensus faster?
A/B testing and spending on messaging research are ways that we can test out messaging, but if we don't have budget to do that, are there other ways to qualify it besides having team members or some stakeholders provide input and attempt to wordsmith until concensus is reached?
Kuber Sharma
UiPath Sr. Director of Product Marketing | Formerly Salesforce, Tableau, MicrosoftMay 9
I've run three distinct messaging processes across my time at Microsoft, Salesforce, Tableau, and UiPath, and each serves a different purpose. Here's how I think about th...
170 Views
Claire Drumond
Atlassian VP of Product Marketing2y
Customer proof. The real question you're asking is how do you get consensus around a lot of opinions. Getting messaging approved can feel like being stuck in a wave pool....
30290 Views
Can you share your tips on making a great analyst briefing deck?
I'm about to make my companies first analyst briefing deck. I've made them in the past but want to make a really kick ass one this time around.
Kuber Sharma
UiPath Sr. Director of Product Marketing | Formerly Salesforce, Tableau, MicrosoftMay 9
Jackie's breakdown by briefing type and Dana's point about keeping decks free of marketing messaging are both essential. With 30+ Magic Quadrant cycles across Microsoft, ...
165 Views
Vishal Naik
Box Head of Product Marketing, AI & Platform | Formerly Google Gemini6mo
I spent ~5 years at Google, and their product marketing mantra is 'Know the User. Know the Magic. Connect the Two'Starting with awareness. Especially in AI, a user who is...
685 Views
Pallavi Vanacharla
JFrog SVP Product Marketing | Formerly Twilio, Cisco, Intuit5y
Good question. I am sure you have heard this statement many times - “PM and PMMs are like two sides of the same coin”. It’s absolutely true, and work wise I see the roles...
1551 Views
Sean Lauer
AUGMENTT VP of Marketing | Formerly Instruqt, Mural, Twitter, Anheuser-Busch InBev2y
As the first Head of PMM in a startup, you should use a structured approach over your first 30, 60, and 90 days: Day 0-30: Learning & discovery—Focus on learning a...
1603 Views
D'Anna Siegle
Vim Senior Product Marketing Manager5y
I love this idea since PMM never work in isolation and the requests are non-stop. Would you be able to share any of your pillars? Do you categorize these by department or...
2032 Views
How do you fight a price war with positioning/messaging? Can you even?
Often my sales team goes up against competition that undercuts our pricing and heavily so. The buying decision quickly comes down to "who's proffering the cheapest price" -- platform value communication is rarely successful. How does one navigate this situation/How have you?
Chris Hines
Outtake VP of Marketing | Formerly Cyera, Zscaler, DockerMay 6
I love this question! I always find it best to avoid the price war if you can. And YES positioning/message can be invaluable here 🙏🏾My general guidance to you is this. As...
836 Views
Kuber Sharma
UiPath Sr. Director of Product Marketing | Formerly Salesforce, Tableau, MicrosoftMay 5
Leah's governance framing and Elizabeth's "evidence over taste" principle are the right foundations. I'll add what I've seen make the difference specifically in large ent...
164 Views
Jackie Palmer
ActiveCampaign VP Product Marketing | Formerly Pendo, Demandbase, Conga, SAP2y
The best kept secret in the analyst community is that you can ask for a briefing even if you don't have a seat/license to the analyst firm! And you should be doing this a...
2104 Views
April Rassa
Celigo Vice President Product Marketing | Formerly HackerOne, Cohere, Box, Google, Adobe1y
Bring in cross-functional teams early in the process—Sales, Marketing, Product, Customer Success, and Executive Leadership—so they have a say in shaping the story. Engagi...
714 Views
Jen Vaccaro McParland
Okta Senior Manager, Product Marketing & Analyst Relations1mo
The messaging framework explains the why. Sales tools give reps what to say in the next 10 seconds.What actually gets used:Business outcomes: Speak in the words your cust...
625 Views
Jen Vaccaro McParland
Okta Senior Manager, Product Marketing & Analyst Relations1mo
The assumption: good information wins.The reality: clarity and leading with the "why" wins.What I learned the hard way: even for the most technical products, we're all hu...
594 Views
Jen Vaccaro McParland
Okta Senior Manager, Product Marketing & Analyst Relations1mo
Validation shifts as the product matures. What "landing" means at launch isn't what it means at scale.Pre-launch: UX panels with ICP buyers. Internal "explain it back" te...
635 Views
Jen Vaccaro McParland
Okta Senior Manager, Product Marketing & Analyst Relations1mo
Two layers: does it convert, and does it travel.Convert: landing page conversion, demo-to-opportunity rate, win rates against named competitors, sales cycle lengthTravel:...
606 Views
Jen Vaccaro McParland
Okta Senior Manager, Product Marketing & Analyst Relations1mo
The ones where buyers actually spend time, not the ones marketers love to optimize:Sales call openings. The first 30 seconds of every demo is messaging real estate most P...
609 Views
Jen Vaccaro McParland
Okta Senior Manager, Product Marketing & Analyst Relations1mo
Start with conversations.Talk to 10 customers who recently bought. Ask why they switched, what they almost bought instead, and what they'd tell a peer. Record everything...
637 Views
Jen Vaccaro McParland
Okta Senior Manager, Product Marketing & Analyst Relations1mo
Think of it like writing a book, not rewriting one. You're adding new chapters with smooth transitions, not throwing out the manuscript every quarter. Constant rewrites c...
595 Views
Jen Vaccaro McParland
Okta Senior Manager, Product Marketing & Analyst Relations1mo
Compelling messaging spreads without you pushing it. Everything else is a leading indicator.Tests my team runs:The Gong parrot test. In your next 10 discovery calls, coun...
633 Views
Jen Vaccaro McParland
Okta Senior Manager, Product Marketing & Analyst Relations1mo
Tap into our inner child, which loves to hear the words "let me tell you a story...".Use real world examples that relate to your audience Create a story arc for the prese...
609 Views
Jen Vaccaro McParland
Okta Senior Manager, Product Marketing & Analyst Relations1mo
Frameworks are guides, not scripture. The mistake I see most often is PMMs treating classic frameowrks like a fill-in-the-blank exercise instead of a thinking aid.How I r...
1114 Views
Jen Vaccaro McParland
Okta Senior Manager, Product Marketing & Analyst Relations1mo
The best inspiration comes from watching how mature B2B brands solve specific messaging problems, not generic "great copy" lists. Where I actually pull from:Enterprise B2...
641 Views
Jen Vaccaro McParland
Okta Senior Manager, Product Marketing & Analyst Relations1mo
The metric many PMMs overlook is whether sales reps actually use the messaging without being told to. Pipeline numbers matter, but adoption is the leading indicator.Here'...
1917 Views
Grace Kuo
Chan Zuckerberg Initiative Product Marketing | Formerly Udemy2y
Anchor on the metrics that matter. You can track efficacy of messaging throughout the funnel - and at each stage, the KPI might be different. Decide/discuss with your tea...
770 Views
Natala Menezes
Dialpad Vice President Product Marketing | Formerly at: GOOG, MSFT, AMZN, SFDC Grammarly + startups1y
The key to stand-out messaging is anchoring on customer value and showcasing how your solution solves your customer's problems. I think too often we focus on flash -- a p...
704 Views
Dee Johns
Self Employed Product Marketing Leadership (Interim & Fractional) | Formerly Xero, Karbon, ApprovalMax1mo
Successful messaging is obvious when it’s working – even if you can’t always explain why.People stop debating what you mean and start acting on it.They repeat it back in ...
162 Views
How do you approach messaging for things that might not excite the customer?
For example, when needing to communicate a price increase or end-of-life message?
Dee Johns
Self Employed Product Marketing Leadership (Interim & Fractional) | Formerly Xero, Karbon, ApprovalMax1mo
This is fundamentally a trust and governance question, not a messaging exercise.When communicating decisions that customers are unlikely to welcome – such as price change...
167 Views
Elizabeth Brigham
Davidson College Director, The Jay Hurt Hub for Innovation and Entrepreneurship6y
What has been challenging for me in the past is not having a ton of reference customers and/or data to back up messaging for a new product launch. This is a delicate bala...
1102 Views
Dee Johns
Self Employed Product Marketing Leadership (Interim & Fractional) | Formerly Xero, Karbon, ApprovalMax1mo
You don’t fix this with a deck and a training session. If the message isn’t showing up in real conversations, it’s not working yet.I focus on three things – making it usa...
154 Views
How do you communicate product marketing achievements upwards and build visibility?
It can sometimes be a struggle for those on the executive team, or in higher leadership roles, to see the value that product marketing is bringing to the business - especially if they do not have regular interaction. How do you build visibility for you and/or your team, and clearly communicate the achievements and activities throughout the year?
LaShaun Williams
Observable VP, Marketing | Formerly Figma, Abstract3y
Tying your work to tangible outcomes, specifically those related to product growth and revenue, and socializing it has worked well for me. Here's my approach: Have a rev...
441 Views
What do you use or do to get people to buy into your positioning plans and consistently using them?
The product marketers job typically revolves around positioning a product. Sometimes, it can be difficult to align sales, marketing, and product teams around your positioning.
Jeffrey Vocell
BFC Software Head of Product Marketing | Formerly Narvar, Iterable, HubSpot, IBM3y
This is arguably the hardest part of positioning. In my experience, it has to start before you really start drafting positioning and as you're doing research.  First, ta...
405 Views
Kuber Sharma
UiPath Sr. Director of Product Marketing | Formerly Salesforce, Tableau, Microsoft2mo
I created the Zero Copy data sharing category — not theoretically, but literally: named it, built the analyst strategy, drove the Gartner evaluation process, and landed a...
202 Views
Zarmina Niazie
Fivetran Director of Product Marketing11mo
Our messaging strategy is built on a framework that looks at this in 2 ways. First, we run a large scale research project once a year that gathers feedback via interviews...
16554 Views
Holly Clare
Iterable Director, Platform Product Marketing3mo
Think like an owner, stay relentlessly curious, and build real cross-functional empathy. Those habits compound fast and will accelerate your growth tremendously.Adopt an ...
12255 Views
Dee Johns
Self Employed Product Marketing Leadership (Interim & Fractional) | Formerly Xero, Karbon, ApprovalMax3mo
One mistake I see a lot is trying to create one messaging document that works equally well for leadership and copy teams. In reality, they are looking for very different ...
149 Views
Benjamin Blackmer
WSO2 Director of Product Marketing2y
The goal of a positioning document is to align your company on how to talk about your product. In its simplest form, a positioning framework should include three things:A...
472 Views
Kevin MacGillivray
Pressable Chief Marketing Officer1y
Accessibility - you need to make sure key messaging docs are accessible to the stakeholders that are using themEngagement - you need to engage key folks who will be lever...
1235 Views
Jon Rooney
Box Vice President Product Marketing | Formerly Splunk, New Relic, Microsoft, Unity, Oracle3mo
Volunteer to do all customer interview prep and customer stories for sales events — this gives you direct customer access, builds credibility with sales, and generates th...
403 Views
Jon Rooney
Box Vice President Product Marketing | Formerly Splunk, New Relic, Microsoft, Unity, Oracle3mo
PMMs should own customer interviews and customer stories — this gives you direct access to customer language and pattern recognition without depending on sales to grant a...
419 Views
Jon Rooney
Box Vice President Product Marketing | Formerly Splunk, New Relic, Microsoft, Unity, Oracle3mo
Pick one or two high-impact, high-visibility things to do first — demonstrate the value of product marketing through action, not by explaining the function — and then bui...
408 Views
Claire Drumond
Atlassian VP of Product Marketing3mo
Manage a collection of products by identifying the distinct value props for each, then building an 'Uber value prop' for the collection — and recognize that the buyer and...
397 Views
Jon Rooney
Box Vice President Product Marketing | Formerly Splunk, New Relic, Microsoft, Unity, Oracle3mo
When at parity or below best-in-breed, be hyper-clear and specific about what the product does — don't over-dress it up. The value is often in consolidation and convenien...
420 Views
Emi Hofmeister
Zuora VP Product Marketing3mo
Combine hands-on product understanding with direct customer voice — use tools like Gong AI to rapidly surface how customers talk about the product and what use cases they...
418 Views
Claire Drumond
Atlassian VP of Product Marketing3mo
Use Wynter for structured message testing and tap into your existing community for live feedback — both are fast, practical ways to validate messaging before launch. We ...
399 Views