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How do you balance the integration of cutting-edge technology with the need for stability and reliability in your marketing operations?

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2 Answers
  1. Kayvan Dastgheib-Beheshti

    Payscale VP, GTM Operations & Business Intelligence • 1y

    You have to treat innovation as a structured process, not a side hustle. The best way to balance cutting-edge technology with operational stability is to build a gating framework, something that ensures new technology is evaluated against the reality of data security, systems governance, and change management readiness before anything ever goes live. When vetting a new martech solution, we typically evaluate it across four lenses: Business Alignment – Is this solving a real pain or enabling a st ...Read More

    455 Views
  2. Brian Vass
    Brian Vass

    Billtrust Vice President of Revenue Operations • 1y

    Great question! And very relevant given the pace of innovation with sales/marketing technology today. I'm a firm believer in piloting new technology in a small, controlled group. It's important to define your success metrics (KPIs, adoption rate, etc) to determine if the pilot is successful. If successful, you can rollout to the broader audience in waves with comprehensive training and support channels. Zoom channels work well for quick questions. Once an application is deployed, you'll want to ...Read More

    559 Views

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