Alex Lobert

The two biggest mistakes I see are (1) not having a clear goal as to what you want to learn from customers and how this will inform product / go-to-market strategy, and (2) not truly prioritizing or resourcing the effort.  With regard to (1), I find it's really important to be clear about what...more

I'm big on updating information based on actions that need to be taken / decision that need to be made.  When it comes to market research and personas, clarify what decisions you need to make based on the information and the cadence to which you will make them. If you use market research to in...more

When gathering competitive intel, I find the most important thing is to have the goal for it clearly mapped out. Why does Sales (or product) want the competitive intel? What will they use it for? If you start from a clear understanding of how the intel will help, it is easier to provide useful in...more

We use voice of customer insights to inform messaging and positioning as well as our product roadmap. At Spotify, we have monthly syncs with our partnerships and sales team to just discuss feedback from customers. This helps us to understand if our product and / or go-to-market strategy is workin...more

First, it's important to know why you need a segmentation. Is it about go-to-market and creating more effective messaging? Is it about changing your channel / sales strategy? Is it about product development? Media Targeting? Once you have an objective or objectives, a method for segmentation ofte...more

When testing messaging, I like to start simple and practical by first talking to the people closest to the customer. That could be a sales team or a partnerships team. I typically bring hypothesis messaging to these experts and evaluate if changes need to be made for a given customer segment.  ...more

Two mistakes I've seen are: (1) Not getting on the same page as to the goals for the product. If you don't have a shared undersatnding with your PM / your product team as to what you are building and who you are buidling for you are likely going to provide insights that miss the mark. More hurtf...more

I find diverse experiences to be valuable to product marketing. When I think about research and influencing the roadmap, what is most important to me is: * Can this person create a data-driven argument for change? That could be getting a client to adopt a product or changing an internal proc...more

I find that the key difference between influencing a 3 year product vision vs. features for the next quarter are about the precision / availability of information. The next quarter can typically be assessed pretty clearly. You can talk to customers / do research into what their needs are now and...more