Content
Zendesk Director of Product Marketing - Contact Center (CcaaS) • 3y
PMM can influence several touchpoints across the enterprise sales motion. PMM’s biggest impact will likely vary widely depending on the business stage. Identifying and an...
27349 Views
Zendesk Director of Product Marketing - Contact Center (CcaaS) • 3y
Ideal customer profile (ICP) is a great way to focus on the most valuable prospects likely to purchase your product and align all areas of the Go-To-Market (GTM) strategy...
12010 Views
Zendesk Director of Product Marketing - Contact Center (CcaaS) • 1y
Messaging is never set it and forget it. We typically work with the rest of the marketing organization to ensure we're crafting what we call the 'red thread' between top ...
7056 Views
Zendesk Director of Product Marketing - Contact Center (CcaaS) • 3y
One of the key areas of differentiation is the buying group involved with a larger organization which typically lengthens the sales cycle. It’s critical to understand who...
6945 Views
Zendesk Director of Product Marketing - Contact Center (CcaaS) • 1y
If your product doesn't have the innovation on it's side to highlight I'd recommend turning to customer win feedback to learn why your product was selected and lean into ...
2741 Views
Zendesk Director of Product Marketing - Contact Center (CcaaS) • 3y
When it comes to hiring a segment PMM like an Enterprise Product Marketer, one key trait I look for is someone who is problem-solver. As an enterprise PMM, you’ll need to...
2024 Views
Zendesk Director of Product Marketing - Contact Center (CcaaS) • 3y
It can be hard to measure effectiveness of an asset, launch or campaign in longer sales cycles because attribution is tricky in a 6+ month sales cycle. Measuring the numb...
1908 Views
Zendesk Director of Product Marketing - Contact Center (CcaaS) • 1y
Yes, we have used AI available to help us in crafting messaging - we're bringing AI powered CX to the market so naturally it makes sense of us to learn to use it to help ...
1617 Views
Zendesk Director of Product Marketing - Contact Center (CcaaS) • 1y
This is something you'll see often in a certain space with high competition, often times products can do more or less the same things with a few differentiating elements....
1613 Views
Zendesk Director of Product Marketing - Contact Center (CcaaS) • 1y
Lean into the customer pain. Don't just use that to craft a nice 'benefits' list...use it to evoke a sense of "oh they understand what I'm going through or what I want to...
1564 Views
Credentials & Highlights
Director of Product Marketing - Contact Center (CcaaS) at Zendesk
Lives In San Francisco, California
Knows About Enterprise Product Marketing, Stakeholder Management, SMB Product Marketing, Product ...more