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Stephen O'Keefe
Senior Director, Customer Success at HubSpot February 20
Customer NPS. At a high level, of course NPS is important to your company! And companies with high NPS tend to have higher renewal rates. That said, at an individual customer level, the relationshi
Georgia Glanville Harrison
VP Customer Success, EMEA at Braze January 26
I’m nervous to say it …. But I think NPS can be a total distraction if given too much weight. Of course, the overall shape of NPS scores can help spot trends but, as we’ve learned, the rules you set u