Senior Director, Customer Success at HubSpot • February 20
Customer NPS. At a high level, of course NPS is important to your company! And
companies with high NPS tend to have higher renewal rates. That said, at an
individual customer level, the relationshi
I’m nervous to say it …. But I think NPS can be a total distraction if given too
much weight. Of course, the overall shape of NPS scores can help spot trends
but, as we’ve learned, the rules you set u
