What are some KPIs that you find over-hyped and/or unimportant?

There was another question similar to this, so including my answer here:I think the single worst KPI is 'customer touchpoints.' Customers don't want to be bothered unless...

NPS is widely used across organisations as an indicator of customer loyalty and satisfaction but its reliability can fluctuate based on factors like product , industry, s...

The importance of KPIs might vary from organization to organization and between the respective goals or objectives. It makes more sense to have continued or enhanced metr...

it's important to distinguish between truly impactful customer success metrics and those that might be over-hyped or less relevant. Here are some specific customer succes...