What are the top traits of an excellent Enterprise Customer Success Manager ?
1 Answer
Wynne Brown
RocketReach VP of Sales & Customer Success • April 11
The top traits of an excellent Enterprise CSM are:
Communication so flawless C-level folks are pleased
A relationship builder with deep empathy and super high EQ
Obsession with value delivery so much so that they can leverage relationships to deliver hard messages
Able to take the long view of building ROI while attending to many details at the same time
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