Hook VP Customer Growth • 1y
On top of all the usual traits of being a great CSM, I think of 3 things when I think of great Enterprise CSMs: Stakeholder engagement: To me in Enterprise CS this is the ability to confidently communicate with the C*suite, the ability to multi-thread across an organisation and the ability to achieve the buy-in of multiple stakeholders towards a common objective.Change management: As an Enterprise CSM you're usually dealing with much bigger and more complex organisations, and so you can't take a ...Read More
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