What is your 30-60-90 day plan when you go into an org with the intention of setting up a customer success function for the first time?
Gainsight Director of Customer Success, Meenal Shukla on Customer Success 30 / 60 / 90 Day Plan
March 23 @ 10:00AM PST
Clari Vice President, Customer Success, Nicole Alrubaiyon Establishing the Customer Success Function
February 28 @ 9:00AM PST
Eightfold Director, Customer Success, Rebecca Warrenon Customer Success 30 / 60 / 90 Day Plan
January 17 @ 12:00PM PST
Top Customer Success Mentors
Kiran Panigrahi
Gainsight Senior Director - Client Outcomes
Nicole Alrubaiy
Jellyfish Senior Vice President, Customer Success
Natasha Evans
Hook Head of Customer
Wynne Brown
RocketReach VP of Sales & Customer Success
Meenal Shukla
Gainsight Senior Director of Customer Success
John Brunkard
Sitecore Vice President of Customer Success APJ
Rebecca Warren
Eightfold Director, Customer Success
Ben Terrill
Brex Senior Director, Customer Success
Jeff Beaumont
Customer Success Consultant
Michael Maday
Gainsight Senior Director, Customer Success
Related Questions
What is your advice for creating and/or improving the customer success process when joining a small but growing team?What are the biggest surprises when going from a company where customer success was established to one where you have to establish customer success?How do you coordinate and work cross functionally with the sales team to create commonly shared KPIs?What's your framework to prioritizing needs/deliverables when you're the first customer success manager at a company establishing the function?What's your framework to prioritizing needs/deliverables when you're the first customer success manager at a company establishing the function?What methodologies do you use to understand the needs of customers?