Zoom Head of Scaled Customer Success, Onboarding, Learning and Adoption • 1y
First 30 Days: Assessment & Foundation Deep customer discovery: Interview 15-20 key customers across segments to understand their success metrics, pain points, and where they need support Internal stakeholder alignment: Meet with Sales, Product, and Support to understand current customer handoffs and identify gaps Data assessment: Evaluate what customer data we currently capture and what systems we'll need for proper CS measurement Hire first CS Manager: Bring on someone with experience buil ...Read More
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