What is your 30-60-90 day plan when you go into an org with the intention of setting up a customer success function for the first time?
Zoom Head of Scaled Customer Success, Onboarding, Learning and Adoption • 1y
First 30 Days: Assessment & FoundationDeep customer discovery: Interview 15-20 key customers across segments to understand their success metrics, pain points, and whe...
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Salesforce Director - Customer Success | Formerly HSBC, DELL, DELOITTE, AGILECRM, GAINSIGHT • 1y
When setting up Customer Success from scratch or the base, the focus is on foundations, processes, team culture, and hiring the right people, all while staying agile and ...
1004 Views
Related Questions
What do you think about your first 30/60/90 day goals when coming in as the Head of Customer Success in a startup that didn't have customer success managers before?How do you think about your first 30/60/90 day goals when coming in as the Head of Customer Success in a startup that didn't have customer success before?What's your best customer success 30-60-90 day plan to make a big impact at a new company?What are some examples of "quick wins" you should aim for in the first 90 days?You're the new customer success manager for a B2B SaaS company that has 40 people and is starting to scale. What should you aim to do in your first month and your first quarter?If you're new to customer success, what's a good way to think about, contextualize, and approach a 30/60/90 plan if you've never done one before?