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How do you choose between fixing small things for a lot of smb customers vs. building bigger things for your biggest customers?

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  1. Matt Landry
    Matt Landry

    Infoblox SVP Product Management, Networking • 1mo

    When considering to build a feature for a big customer, my rule of thumb: don't build before they buy. If your biggest customer wants something specific, get them to put skin in the game through a services contract or a purchase commitment contingent on delivery. But the real answer is that this is rarely a clean either/or. The question you should be asking is: what can the team work on today that maximizes short-term opportunity without hobbling long-term viability? Small fixes for many SMB cus ...Read More

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