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What do products and teams that win the SMBs do different?

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  1. Clara Lee
    Clara Lee

    PayPal VP, Product | Formerly Apple, Automattic, Deloitte • 8mo

    In addition to deeply understanding SMB needs and pain points, the products that win: Demonstrate speed to value; onboard customers with minimal friction and leverage intuitive UX to help them integrate the product into their workflows. They may actively be comparing your product to competitors – and the faster you can help them see ROI, the more willing they will be to convert. Express pricing in accessible, clear structures / packages. This should ideally be listed on either your product's hom ...Read More

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