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How do you handle conflicting user feedback obtained from interviews?

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  1. Jacqueline Porter
    Jacqueline Porter

    IBM Product Management • 1y

    In qualitative research, there's this practice of converging, mapping, coding, and providing themes of your research participants' narratives or transcriptions. In that convergence exercise, you are aggregating these insights for high-signal findings and themes. As a result, there's typically going to be enough critical mass in a particular area for you to create a theme or a particular insight. If you're finding that you're getting a lot of conflicting information or you're not able to establis ...Read More

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  2. Neil Kulkarni
    Neil Kulkarni

    Cisco Director of Product Management • 1y

    The key to handling conflicting user feedback is identifying the likely cause for those. Here are a few possibilities: The question isn't framed quite right or is too vague causing room for interpretation. The user persona responding might be different causing different vantage points, that might be a good thing to get, as long as there is clarity on the primary target persona. The UX is not hitting the mark and is leading to missed expectations for some users Understanding the root cause should ...Read More

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