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What are some common pitfalls you've encountered in user interviews and how do you avoid them?

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2 Answers
User Interviews
  1. Paresh Vakhariya
    Paresh Vakhariya

    Atlassian Director of Product Management (Confluence) | Formerly PayPal, eBay, Intel, Verizon • 1y

    Here are some common pitfalls to avoid: Ask Open-Ended and Neutral Questions: Avoid leading or biased questions that may skew the responses. Focus on Understanding Problems, Not Solutions: Prioritize identifying root problems rather than jumping to potential fixes. Solutions can vary; a deep understanding of the problem ensures the right one emerges. Observe Non-Verbal Cues: Pay attention to body language, tone, and hesitation to gauge emotions and detect unspoken concerns. Avoid Fatiguing Parti ...Read More

    918 Views
  2. Neil Kulkarni
    Neil Kulkarni

    Cisco Director of Product Management • 1y

    One of the most common pitfalls encountered in user interviews is "leading the user" to a response. Avoiding this takes some skill and practice on how the questions are framed and how specific vs open ended the questions are. This is an important aspect to discuss with your UX research partner. Sometimes the questions can be modified after the 1st round of user interview, after analyzing the type of responses seen to re-frame any questions, if needed.

    940 Views

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