Did you ever consider attributing publicly damaging negative reviews a somewhat higher weight, within any kind of equation that connects user feedback/requests with product roadmap decisions?
Ideally, your product roadmap reflects long-term strategy, narrative, and investment. If you are confident in your roadmap, you shouldn't need a rule that automatically p...
2189 Views
Square Product Lead, Payments • 5y
This is a really interesting question. Leadership typically look at a number of factors when determining what goes in the roadmap. For example, at Zendesk we look at indu...
1657 Views
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Wiz Group Product Marketing Manager - (CIAM / API Products) • 5y
For the definition of reviews, I will consider analyst product evaluations also as reviews. It is also important to know that not all public reviews have the same weight....
1928 Views
Diageo Head of Tequila Portfolio • 1y
I would definitely recommend taking publicly damaging negative reviews pretty seriously. They can do a lot of harm to your brand image and scare off potential customers. ...
2907 Views
Our team always looks at negative feedback and incorporates it in product roadmap decisions... BUT there is one rule that myself and my teams always use in these feedback...
746 Views