All related (10)
Mike Polner
VP Marketing, Cameo | Formerly Uber, Fivestars, Electronic ArtsDecember 12

Highlighted this one in another question, so will point you there, but overall, yes - we break PMM responsibilities down by audience. Some PMMs will work only on Consumer and some only on Restaurant for example. In a three-sided marketplace, there is naturally a ton of organic collaboration across the edges, so though there's usually only one focus area, there's a lot of collaboration across the audiences.

Rayleen Hsu
Head of Consumer Product Marketing, NextdoorMarch 2

I've been in PMM roles at mostly large companies and PMM has typically focused on either the consumer or the business side of things. However, for smaller companies with smaller teams, it's not uncommon for PMM to lean into both, depending on the needs of the organization. Regardless of how the team is structured, close partnership across PMM whether your focus is B2B or B2C is critical. PMM is often positioned to oversee what's happening holistically across the org and can help provide visibility across B2B and B2C to ensure the broader team is coordinated and thinking more holistically about the user experience. Coordination across B2B and B2C is also essential in ensuring we are teling a cohesive story and aren't bring products to market in a silo.

Brianne Shally
Head of Product Marketing, NextdoorJanuary 13
  • It’s most valuable to align the PMM team to the Product team structure to drive stronger alignment and integration. Back in the day, when we worked in person, we strived to have Product Marketers sit directly with their product teams. In some cases, this has meant that I’m in a different building than my manager and some of my team members, but I find this integration extremely valuable.
  • Nextdoor is structured by the following Pillars: Member Experience (Consumer), Neighborhood Vitality (Trust, Safety, & Groups), Business Solutions (free to paid products for businesses), and Agency (government and organizations).
  • As a result, Product Marketers are focused on B2B or B2C and integrated within a pillar team. That said, it is important they have a holistic perspective across both, especially in marketplace platforms. For instance, when we launched Business Postings for SMBs, the PMMs also had to take into consideration the implications to members seeing Business Postings and partner with the Member Experience PMM to coordinate the go to market efforts.
Brianne Shally
Head of Product Marketing, Nextdoor
* B2B and B2C are both H2H (human to human) marketing at the end of the day. I’ve seen folks try to say there's a strong distinction and to ‘pick a lane’. I’m of the mindset that B2B and B2C are more similar than different. I’ve found my experience in B2B especially, in demand gen, has helped me with B2C thinking through app store activations and vice versa.  * That said, here’s the minor nuances that I’m oversimplifying:  * Sales Enablement: You must work closely with the Sales team to ensure they are prepared with a deep understanding of the marketplace, personas, ...
Mike Polner
VP Marketing, Cameo | Formerly Uber, Fivestars, Electronic Arts
I think there has been a massive shift in just the awareness and momentum around Consumer Product Marketing overall. When I joined Eats 3 years ago as the first Consumer PMM, everybody was asking what this role was and how we were different than Brand Marketing or Performance Marketing. Not only at Uber has that changed dramatically, but also, within the industry there has been a really evolution of folks who would traditionally be in "Brand Management" roles at CPG companies starting to move into PMM roles at tech companies. I think there are a lot of similiarities between those two actual...
Brandon McGraw
Sr. Director, Head of Product Marketing, DoorDash
I love this question because I came from brand marketing before. I like to think about it as the distinction between the promise and the proof. The partnership between these two teams is essential. Brand is the promise you make to your customers about your core ethos and what they can expect from you. It sets the tone for the relationship and is the thing that you often fall back on when times get tough. The brand team owns this promise, but like any promise it has to be believable. Your product is the proof. Product Marketing owns showing how the promise of the brand is relevant in uniq...
Aneri Shah
Head of Product Marketing, Ethos | Formerly Meta, Microsoft
Yes, great question! As a PMM, I've always worked closely with a separate integrated/brand marketing function. The PMM sits closer to product/eng, is more initimately familiar with the product, owns inbound product marketing (including user insights, strategy, competitive benchmarking, roadmap prioritization etc.). When it comes to outbound marketing, PMM sets GTM strategy and works with a variety of GTM stakeholders, including comms and integrated marketing, to bring a launch or campaign to life. The integrated marketing team usually works with a group of PMMs covering an entire product ar...
Jasmine Anderson Taylor
Senior Director, Product Marketing, Instacart
Brand plays a critical role in Product Marketing and vice versa. In broad strokes, campaigns are either Product or Brand-led, and if one is leading, to be effective the other must be supporting. If we’re launching a new app, our focus is sharing the value proposition and highlighting key features, but the campaign is delivered in our Brand’s voice and within the umbrella of our broader Brand promise. If we’re launching a campaign to drive greater awareness of our Brand within a category, we’ll put our story and message front and center, but we’ll use key RTBs of our Product to underscore re...
Rayleen Hsu
Head of Consumer Product Marketing, Nextdoor
I think the same best practices hold true no matter what kind of proposal you're putting out there that you need to secure buy-in for - come to the table with a clear, structured ask and always bring data to the table to support your ask. Specifically: * Clearly outline your objectives. Clearly communicate what you're hoping to accomplish by outlining your success metrics and/or learning agenda. No one expects you to have all the answers from the get go but it's essential that you clearly articulate why your initiative matters and what you're hoping to accomplish or learn. Als...