Establishing the Revenue Ops Function

1 Answer
Jacky Ye
Jacky Ye
Adobe Sales Strategy & Operations LeadDecember 13
Prior to joining Adobe, I worked as an economic consultant specializing in antitrust and competition. Like most consultants joining fresh out of undergrad, I saw consulting as a stepping stone and a great opportunity to learn a lot while figuring out what I wanted to do long term. At the time I w......Read More
1021 Views
1 Answer
Jacky Ye
Jacky Ye
Adobe Sales Strategy & Operations LeadDecember 13
One of my managers is fond of saying that to succeed in this role, there's only two things you really need to know how to do - analyze data and tell a good story. There's a lot of detail we could unpack but when you distill it down, it comes down to whether or not you can take raw data - quant......Read More
705 Views
8 Answers
Brian Vass
Brian Vass
Paycor VP, Customer Experience OperationsNovember 17
* Ensure that associates are working on challenging projects * Recognize the positive impact they are having on the business * Provide meaningful feedback on a regular basis. We have quarterly "Connects" to share accomplishments, areas for improvement, goals for the next quarter, and dev......Read More
1607 Views
1 Answer
Melissa Sinclair
Melissa Sinclair
Shopify Senior Revenue Operations LeadNovember 2

Check out some of my thoughts on a related question here :)

685 Views
2 Answers
Mollie Bodensteiner
Mollie Bodensteiner
Sound Agriculture Revenue Operations LeaderDecember 20
When I go into an organization and establish a Revenue Operations practice for the first time, my typical 30, 60, 90 is as follows: * 30: Review Landscape, Define the Foundation * Define and align on what Revenue Operations means to the organization (ensure clear roles and responsibil......Read More
1594 Views
3 Answers
James Darragh
James Darragh
dbt Labs Head of Revenue OperationsDecember 7
I hit on this somewhat above but generally it should be * 30 Days: Learning and Discovery * Meet with key stakeholders (Managers and ICs) to learn current processes, bottlenecks, and paint points. Since ops roles are very cross functional, make sure you are meeting with people n......Read More
2828 Views
3 Answers
James Darragh
James Darragh
dbt Labs Head of Revenue OperationsDecember 7
I think the biggest surprise is what you take for granted when rev ops is already an established function. The problems and decisions you make affect many more people at an established org - but they are very different in scope (instead of deciding accelerator percentage buckets on a comp plan, y......Read More
1154 Views
9 Answers
Won Choi
Won Choi
Klaviyo Senior Director Sales OperationsNovember 17
I view projects and priorities as "Big Rocks" and "Small Projects." The big rocks are foundational work streams for the business and will help drive the business forward. The small projects are also important but will be more of a "one and done" type of work. Big rocks should have one driver, and......Read More
4492 Views
7 Answers
Won Choi
Won Choi
Klaviyo Senior Director Sales OperationsNovember 17
The sales ops team is organized by a "Global" team and a "Regional" team. We have three global teams: 1. sales strategy & planning, 2. sales analytics & insights, and 3. sales process & tools. There are two teams within the regional team covering EMEA, NAMER, and APAC. I'll go into more detail on......Read More
3592 Views
2 Answers
James Darragh
James Darragh
dbt Labs Head of Revenue OperationsDecember 7
Focus on getting the big systems in place first (on the sales side, for example, think CRM, data enrichment, sales engagement platform) and audit all the existing tools and processes currently in place. Ripping and replacing part of a tech stack is painful, but the earlier you make this decision,......Read More
1010 Views