Profile
Eric Bensley

Eric Bensley

VP, Product Marketing - CRM, ServiceNow

Content

Eric Bensley
ServiceNow VP, Product Marketing - CRM • 2y
There's no perfect way to do this. People hate when I say this but when it comes to messaging, I'm much more into qualitative feedback vs. quantitative. If you similarly ...
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4510 Views
Eric Bensley
ServiceNow VP, Product Marketing - CRM • 2y
This is a fun one that I've spent many hours chatting about with folks. Positioning is more of a high level concept about where you fit into your target audiences head in...
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4503 Views
Eric Bensley
ServiceNow VP, Product Marketing - CRM • 2y
Generally, this comes down to your company priorities. It is hard to do both well so here are a few questions you can ask to determine which approach is correct:What perc...
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3017 Views
Eric Bensley
ServiceNow VP, Product Marketing - CRM • 2y
Call me old school but I think positioning statements do this VERY well. Here's an exercise I've used and seen success with in building alignment on the "Why" of a compan...
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2897 Views
Eric Bensley
ServiceNow VP, Product Marketing - CRM • 1y
I don't know if the skills change dramatically, and that prob feels counterintuitive. Of course, if you're going for an AI PMM role, you need to know the space in depth. ...
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1986 Views
Eric Bensley
ServiceNow VP, Product Marketing - CRM • 1y
Short answer is that the PMMs that stand out to me are the ones that anticipate challenges and proactively address them. All PMMs can take work that's assigned to them bu...
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1781 Views
Eric Bensley
ServiceNow VP, Product Marketing - CRM • 1y
Communication is #1. This is what I look for in senior leaders regardless of focus area. If it's a core PMM, I want to see launch assets or customer-facing assets. If it'...
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1690 Views
Eric Bensley
ServiceNow VP, Product Marketing - CRM • 2y
I think it's very helpful. For those reading this that haven't read Clayton Christensen's work, here's a good summary of the concept of "jobs to be done".When we create m...
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1677 Views
Eric Bensley
ServiceNow VP, Product Marketing - CRM • 1y
Sellers are coin operated by nature. They have to deliver $$$ to the business to be successful. I'm hesitant to say you want to change their behavior. I think a better wa...
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1609 Views
Eric Bensley
ServiceNow VP, Product Marketing - CRM • 2y
Ability to get stuff done while also driving strategy. To me, a PMM leader still needs to roll up their sleeves and driving a keynote deck, create foundational messaging ...
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1489 Views
Credentials & Highlights
VP, Product Marketing - CRM at ServiceNow
Top Product Marketing Mentor List
Knows About Messaging, Analyst Relationships, Market Research, Product Launches, Product Marketin...more
Work At ServiceNow
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Director, Product Marketing, Developer Platform
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