Profile
Eric Bensley

Eric Bensley

VP, Product Marketing - CRM, ServiceNow

Content

Eric Bensley
ServiceNow VP, Product Marketing - CRM2y
There's no perfect way to do this. People hate when I say this but when it comes to messaging, I'm much more into qualitative feedback vs. quantitative. If you similarly ...
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4390 Views
Eric Bensley
ServiceNow VP, Product Marketing - CRM2y
This is a fun one that I've spent many hours chatting about with folks. Positioning is more of a high level concept about where you fit into your target audiences head in...
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4321 Views
Eric Bensley
ServiceNow VP, Product Marketing - CRM2y
Call me old school but I think positioning statements do this VERY well. Here's an exercise I've used and seen success with in building alignment on the "Why" of a compan...
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2850 Views
Eric Bensley
ServiceNow VP, Product Marketing - CRM2y
Generally, this comes down to your company priorities. It is hard to do both well so here are a few questions you can ask to determine which approach is correct:What perc...
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2546 Views
Eric Bensley
ServiceNow VP, Product Marketing - CRM1y
I don't know if the skills change dramatically, and that prob feels counterintuitive. Of course, if you're going for an AI PMM role, you need to know the space in depth. ...
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1981 Views
Eric Bensley
ServiceNow VP, Product Marketing - CRM1y
Short answer is that the PMMs that stand out to me are the ones that anticipate challenges and proactively address them. All PMMs can take work that's assigned to them bu...
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1779 Views
Eric Bensley
ServiceNow VP, Product Marketing - CRM1y
Communication is #1. This is what I look for in senior leaders regardless of focus area. If it's a core PMM, I want to see launch assets or customer-facing assets. If it'...
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1683 Views
Eric Bensley
ServiceNow VP, Product Marketing - CRM2y
I think it's very helpful. For those reading this that haven't read Clayton Christensen's work, here's a good summary of the concept of "jobs to be done".When we create m...
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1675 Views
Eric Bensley
ServiceNow VP, Product Marketing - CRM1y
Sellers are coin operated by nature. They have to deliver $$$ to the business to be successful. I'm hesitant to say you want to change their behavior. I think a better wa...
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1605 Views
Eric Bensley
ServiceNow VP, Product Marketing - CRM2y
The key here is aligned metrics. Pipeline is the only one that spans all stakeholders and therefore is a higher priority. More detail here:1) PMM with Sales KR = Pipe. Cr...
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1465 Views
Credentials & Highlights
VP, Product Marketing - CRM at ServiceNow
Top Product Marketing Mentor List
Knows About Messaging, Analyst Relationships, Market Research, Product Launches, Product Marketin...more